SOS Specialist

Vivint • Provo, UT

228d

About The Position

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Requirements

• Proficient communication skills (verbal and written)
• Friendly disposition - White glove customer service
• Excellent problem-solving skills to determine the best plan of action
• Must be able to multitask while using different internal programs
• Ability to adapt to system/process changes quickly while retaining new information
• Knowledge of Microsoft Office applications (Teams, Outlook, Excel, etc.)
• Knowledge of Salesforce is preferred, but not necessarily required.

Responsibilities

• Quickly resolve customer concerns presented by sales representatives via calls, texts, or emails with a high level of customer service
• Regular follow-up on issues if not resolved in one interaction
• Help to promote a trusted partnership with our DTH sales representative and advocate for them and the customer when necessary.

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED