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The Sophia Faculty plays a crucial role in providing high-quality intervention to learners enrolled in the Introduction to Information Technology course. This position involves coaching and mentoring students, addressing their challenges with empathy and competence. Faculty members are responsible for developing remediation materials and hosting both group and individualized sessions to support students. A proactive approach is essential, as faculty are expected to engage with learners who are struggling in real-time, offering targeted resources to aid their understanding and progress. In addition to direct student interaction, faculty will develop a comprehensive library of written and video resources aimed at remediating concepts for learners who are facing difficulties. Analyzing data to identify areas where students struggle is a key responsibility, allowing faculty to proactively contact these learners and recommend appropriate resources. Tutoring will be conducted both individually and in groups, ensuring that all students receive the support they need. Faculty must respond quickly and thoroughly to student inquiries and requests for assistance, ensuring that teaching methods are varied and informed by the latest research and best practices. As the volume of students requires, faculty may also manage part-time tutors to ensure consistent protocol and resource development. This role demands a positive and supportive demeanor, operating with a high degree of emotional intelligence. Faculty must demonstrate empathy for students while maintaining high academic standards, advocating for a growth mindset and maximizing human potential. The position requires dedication and conscientiousness, with a commitment to providing outstanding educational experiences for Sophia students. Faculty must possess strong communication skills, both oral and written, and be proficient with technology to create engaging resources. The ability to analyze data and motivate students to make rapid progress is essential, as is the capacity to manage competing priorities and meet deadlines.