Song/Customer Tech: Customer Service CCaaS Technology Lead
Accenture•Cincinnati, OH
466d•$73,000 - $192,600
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About The Position
The Customer Service CCaaS Technology Lead at Accenture is responsible for leading and managing the end-to-end implementation of Contact Center as a Service (CCaaS) solutions. This role involves collaborating with cross-functional teams to align project goals with business objectives, providing strategic guidance to clients, and fostering strong client relationships. The position requires a deep understanding of cloud contact center technologies and the ability to deliver complex service technology solutions that enhance customer experience and streamline operations.
