Solutions Technician
About The Position
We are seeking an individual that wants to be part of the future of our company. The desired individual will be involved in all facets of our operation. We would love to have you become a respected member of our team! You will drive service success with a goal of improving customer satisfaction, maximizing client retention, and increasing profitability. As a valuable technician, you will also apply your knowledge of science, mathematics, and technology to enhance client trust, build rapport, and drive yourself and your team to meet annual goals. If you want a career where your direct influence and opinions matter, then consider working for us. You will experience the excitement of fostering team unity as you work in close collaboration with management and fellow team members to create positive working relationships. Green Home Solutions is a company dedicated to improving indoor air quality. Studies show that people spend 90% of their time indoors and while asthma, allergies, and air quality related sicknesses are on the rise, Green Home Solutions has the answer. We offer fast, affordable and effective ways to solve indoor air problems Our mission is to reduce indoor air impurities that may cause illnesses; therefore, creating better work, school, and living environments for everyone. Our services include mold and odor removal, hospital grade disinfection, dispensing probiotics to provide a protective shield against indoor contaminants and maintaining the environment with air duct cleaning and crawlspace/basement encapsulation. Green Home Solutions specializes in using products with plant-based ingredients and are safe when used as directed. Before we can ensure the high standards of our quality services, we first have to build a team of reliable and dedicated professionals. Every Green Home Solutions employee is an ambassador of our core values and is devoted to ensuring customer satisfaction.
Requirements
- Sales and customer service
- Technical degree or certification, or willingness to become certified in GHS offered courses
- Awareness of health and safety issues
- Ability to adapt to work schedules and flexible shifts
- Excellent customer service, communication and self-management skills
Responsibilities
- Provide customer service and support visits and tie workflow to schedules to ensure maximum efficiency.
- Manage all testing, remediation and services to ensure proper processes.
- Effectively use POS/CRM system to complete jobs properly and coordinate with the team and customers.
- Collaborate with team and share information across the organization to build positive relationships with clients and coworkers.
- Satisfy customer needs by making appropriate recommendations and briefings using accurate procedures and protocols.
- Maintain customer satisfaction by using creativity and ingenuity to investigate problems, identify resolutions, suggest enhanced add on services, and recommend improvements.
- Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.
Benefits
- Bonus based on performance
- Dental insurance
- Health insurance
- Medical and dental insurance paid by company after three months of full time employment
- Paid training program
- Paid vacation after six months
- Hiring bonus
- Commission of 10% on sales
- Annual bonus based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
