Solutions Specialist - HP Print Solutions

Connection • Concord, NH

4h • $58,000 - $73,563

About The Position

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Working under minimal supervision of Product Management Leadership, referring only exceptional problems and issues for management review or approval, the Solutions Specialist (SS) provides pre-sale technical consulting to advise and recommend partner solutions to clients. The SS strategizes with assigned business segment sales teams to identify partner opportunities and target accounts. The SS increases knowledge of partner solutions in respective practice area, keeps abreast of changes, and maintains or achieves certifications for professional development. While driving awareness of partner specific solutions, the Solutions Specialist is responsible for educating the assigned selling organization on strategies and tactics to grow the partner’s brand within their practice area.

Requirements

• Proficient use of Microsoft Excel, Microsoft Teams, Cisco Teams and relevant internal business systems
• IT aptitude with strong desire to continually learn and apply latest technologies
• Fully competent knowledge of partner specific solutions
• Fully competent knowledge of respective practice area technologies and related product solutions
• High aptitude to stay current and train on related technology areas.
• Proven experience in technology/software partner and channel management
• Customer oriented with ability to listen to and anticipate needs of the customer
• Fully proficient account planning skills with experience in up-sell and cross-sell strategies
• Articulate with ability to clearly inform, educate and demonstrate the value proposition to the customer.
• Fully skilled at providing IT solutions based on customer needs.
• Proven experience managing projects and delivering expectations, both internally and with clients
• Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines
• Reasoning ability to define problems, collect data, establish facts, and draw valid conclusions
• Action oriented with strong executional skills
• Strong interpersonal and proactive communication skills with ability to collaborate with Account Managers, Partner Sales Teams, and to engage external customers
• Excellent time management skills
• Self-motivated and results-driven
• Strong negotiation skills

Responsibilities

• Pre-sales consulting: utilizing the tools and resources available, conducts assessments to understand client challenges and business objectives as it relates to Partner solutions. Designs and presents solution configurations based on client needs and solution pricing while recommending applicable services as part of the overall client solution.
• Collaborates with partners to design solutions as needed.
• Advises on all partner pricing programs, including, but not limited to, deal registration
• Serves as subject matter expert to Account Managers on Partner solutions.
• Engages Connection Technology Practices to ensure optimal results for the client based on the solution(s) selected.
• Business development: collaborates with Account Managers and Sales Leadership to identify Partner solution opportunities and target accounts through proactive engagement.
• Business development: leverages Company and external tools to identify strategic prospects.
• Business development: engages in customer and prospect calls to discover and qualify opportunities within these accounts.
• Business development: forecasts and manages pipeline to meet assigned targets
• Professional development: increases knowledge of partner solutions and products, applications and services, complimentary solutions, keeps abreast of trends and market conditions, and maintains and/ or achieves certifications for professional development.
• Professional development: attends applicable industry and manufacturer training sessions to increase knowledge in respective practice area.
• Professional development: achieves necessary partner certifications through online or onsite training.
• Sales enablement: educates selling organization on strategies and tactics to grow partner revenue in the assigned business segment successfully.
• Coaches Account Managers on partner offerings.

Benefits

• compensation
• 401k plans
• medical insurance
• free therapy visits
• mental health coaching and tools
• meditation resources
• generous paid time off package
• Wellness Time Off days
• Volunteer Time Off days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed