SOLUTIONS SALES ARCHITECT

Milner • Norcross, GA

92d

About The Position

The Solutions Architect (SA) is responsible for supporting the outside and inside sales staff by providing pre-sales design, development, assessment, and engineering support. The Managed Services Solutions Architect/Sales Engineer will provide accurate estimates and scope of works to clients by collaborating with vendors, contractors, and the sales team to understand client requirements. He/She will maintain in-depth knowledge of company offerings via training and research. The SA will work with the sales team to assess the lead's potential and alignment with our services and is responsible for ensuring timely completion of estimates.

Requirements

• High school diploma, some college preferred.
• Minimum 7 years of progressive IT experience.
• Experience engaging stakeholders to support business decisions.
• High level of network systems and troubleshooting.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Flexible and adaptable; able to work in ambiguous and fast-paced environments.
• Ability to diagnose and troubleshoot methodically and efficiently.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

Nice To Haves

• Industry certifications a plus.
• Managed services experience a plus.

Responsibilities

• Develop detailed project scope of work to summarize in clear terms the system functionality specific to client/end-user needs for each project.
• Work with integrators to calculate an accurate estimation of job hours to complete the project based on the scope of work.
• Establish and maintain working relationships with vendors and subcontractors.
• Obtain material pricing from vendors and organize all the information necessary to create and submit proposals to clients.
• Maintain knowledge on products/solutions/services.
• Maintain a high level of customer satisfaction through account knowledge and dedication, communication, and follow-up.
• Serve as a technical liaison between sales and customers; Ensure effective and efficient cross-team collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED