Solutions Partner Program Manager

Clay Labs • New York, NY

1d

About The Position

Clay’s Solutions Partner ecosystem is a core growth lever for the company. As the ecosystem scales, the program must remain clear, credible, measurable, and consistent. We’re hiring a Solutions Partner Program Manager to own the structure, systems, and execution of the Solutions Partner Program across Artisans and Studios. This role is responsible for the end-to-end program that defines partner quality and partner experience, including application and intake, tiering and compliance, accreditation, performance tracking, benefits administration, and partner-facing communications. You will ensure the program runs cleanly, partners understand expectations, and internal teams can rely on the program as a source of signal and leverage. The role sits between Partnerships, GTM Ops, Marketing, Brand, and Product Enablement, with a clear mandate to design and operate a scalable partner program infrastructure while maintaining a high bar for partner quality. Clay’s Solutions Partner Program is structured into two segments. You'll own the systems and standards that govern both segments. Artisans : Individual experts and boutique firms specializing in Clay specific builds, data workflows, and outbound execution Studios : Established RevOps and demand gen consultancies delivering end-to-end GTM transformations, pairing Clay with broader operational and organizational strategy

Requirements

• 5+ years of experience in program operations, enablement, education, partner programs, solutions engineering, or GTM-facing roles
• Experience owning complex programs where guidelines, measurement, and operational rigor matter
• Strong cross-functional execution skills, particularly with Ops, Marketing, Brand, and Product teams
• Comfort designing systems, rubrics, and workflows that scale without losing quality
• Sound judgment on partner-facing decisions and escalations, with a bias toward customer centricity and long-term program health
• High attention to detail, strong written communication, and an ability to turn ambiguity into a clear operating structure

Responsibilities

• Program operations
• Own the end-to-end Solutions Partner Program: guidelines, tier definitions, benefits, and partner expectations
• Run application, screening, and approval workflows
• Manage tiering logic and benefit eligibility with GTM Ops
• Monitor partner compliance across accreditation, activity, and quality standards
• Performance and accreditation
• Define and operate partner dashboards and reporting
• Track program health signals (engagement, accreditation, feedback, tier distribution)
• Own the accreditation framework: criteria, rubrics, and renewal cycles
• Operate feedback collection, scorecards, and escalation workflows
• Partner experience
• Manage core benefits (Partner Growth Fund, awards, milestone recognition)
• Partner with Marketing and Brand on partner-facing messaging
• Lead enablement programming with Product, Education, and Partnerships
• Support partner events and announcements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees