Solutions Manager, Emergency Cash

GiveDirectly • New York, NY

1d • Remote

About The Position

The Emergency Cash (EC) Solutioning and Operations team is responsible for identifying, designing, and implementing cross-functional solutions - whether technological, procedural, or policy-based - that enable GiveDirectly to respond more efficiently and effectively to crises. The Solutions Manager will lead the discovery, design, and implementation of solutions that make rapid response possible. You’ll translate EC operational needs into implementable solutions, ensuring each product is both technically robust and operationally usable. You’ll work hand-in-hand with the Senior Product Manager, EC Solutioning to define priorities and with the Technical Program Managers, EC to ensure smooth piloting, rollout, and adoption. This role is ideal for a builder-operator who thrives at the intersection of technology, product design, and humanitarian operations — someone eager to experiment, learn, and continuously improve how GiveDirectly delivers cash to people in crisis.

Requirements

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• Language Requirement: English
• 5+ years of experience in product management, service design, or humanitarian technology, with a track record of turning operational needs into solutions, products or workflows.
• Experience defining and documenting solutions requirements and partnering with engineers, technical and operations teams to refine scope.
• Experience managing end-to-end solution cycles - managing iterative product cycles — scoping MVPs, leading pilots, gathering feedback, and driving adoption at scale.
• Strong analytical, problem–solving and systems-thinking skills, with the ability to evaluate trade-offs, propose pragmatic solutions, and make data-informed decisions.
• Technical fluency and comfort working across technical and non-technical teams, translating between the two.
• A bias for action and comfort in fast-moving, ambiguous environments - especially where constraints require creative and rapid experimentation

Nice To Haves

• Preference: experience designing solutions for complex and challenging operating environments.
• Bonus: familiarity with cash programming, humanitarian operations, or user research in low-connectivity environments.

Responsibilities

• Lead structured discovery to identify operational bottlenecks and drive design of fit-for-purpose products or processes.
• Coordinate with the Technical Program Managers,EC to translate high-level needs into detailed product requirements, workflows, and technical specifications.
• Manage pilots: coordinate stakeholders, track timelines, and capture insights for iteration.
• Partner with Tech, Delivery, and Operations to ensure proposed solutions are feasible, scalable, and sustainable.
• Build vendor relationships and conduct build-vs-buy analyses as needed.
• Deploy during active response periods to support Technical Program Managers, EC adapt or configure existing tools to new contexts.
• Gather feedback from live operations and integrate learnings into the long-term solutions roadmap.
• Ensure clear documentation of options, trade-offs, and solutioning outputs and learnings
• Contribute to team planning, to product prioritization discussions and cross-team knowledge sharing.
• Partner with product, technology, operations, and research leads to translate business needs into technical or policy solutions
• Provide engineers with clear requirements and regular feedback to ensure effective collaboration for build solutions

Benefits

• A positive and supportive team with opportunities for advancement
• A demonstrated commitment to helping all staff develop and grow
• A competitive salary, including bonus
• A robust health benefits plan (exact details will vary by country)
• Flexible paid time off
• Allowances for desk set-up and learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees