Solutions Engineering Manager

Freshworks • Denver, CO

315d • $163,200 - $234,600

About The Position

Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use. And makes it easy for businesses to delight their customers and employees. We are constantly on the lookout for smart people who are passionate about growth and community. We are growing our leadership team and looking for a Manager for our Solution Engineering Organization in North America. If you are a leader who can put the team before yourself, we want to talk to you. If you are a great coach who can invest in their team’s success and inspire them to achieve greatness, we want to talk to you. If you want the opportunity to join a rapidly growing organization early and let your experience and drive help shape that growth, then we definitely want to talk to you. Hit us up and let's chat.

Requirements

• Minimum 3 years of experience leading Solution Engineering teams, specifically within ITSM or related technologies.
• Proven track record of engaging and selling to CIOs and senior IT leaders.
• 7-10 years relevant/industry experience.
• Exceptional soft skills and ability to influence within the organization.
• Ability to work with cross-functional teams and drive meaningful outcomes.
• Work regularly with C level executives inside and outside the organization.

Nice To Haves

• A Bachelors or a Masters degree is nice to have, but not required.

Responsibilities

• Oversee one of our high performing, field based teams.
• Hire to plan and build a thoughtful GTM strategy for the team.
• Help design new business/cross-sell/up-sell playbooks.
• Allocate resources to territories and evaluate performance on an ongoing basis.
• Provide meaningful feedback to the team and grow the business.
• Develop the team and help Solution Engineers solve complex business problems.
• Partner with Sales Leaders to provide strategic insights into pipeline health, team performance and win rates.
• Evangelize product requirements on behalf of our customers.

Benefits

• Dental, medical, vision, disability and life insurances.
• Equity + ESPP.
• Flexible PTO.
• Flexible spending.
• Commuter benefits.
• Wellness benefits.
• Adoption and parental leave benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree