Solutions Engineering Manager

Crunchtime

94d

About The Position

We are seeking an experienced and highly motivated Pre-Sales Solutions Engineering Manager to lead a team of three Solutions Engineers (SEs). In this role, you will be responsible for guiding and mentoring your team, providing technical expertise, and collaborating with sales, product, and engineering teams to ensure our solutions meet the needs of our clients. You will play a critical role in the entire sales cycle, from discovery to proof-of-concept, helping our customers understand the technical and business value of our products.

Requirements

• Bachelor's degree in a technical field or equivalent practical experience.
• 3+ years of experience in a pre-sales or solutions engineering role, with a proven track record of success.
• 1+ years of experience in a leadership or management role, leading a team of Solutions Engineers or similar technical roles.
• Strong technical understanding of both software and hardware solutions.
• Experience in the restaurant or food service industry is a plus.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to work collaboratively with sales, marketing, and engineering teams.
• A strategic mindset with the ability to think critically and solve complex problems.
• Willingness to travel as needed.

Nice To Haves

• Previous experience supporting cloud sales in the hospitality industry.
• Experience with POS and/or Kitchen Display Systems.
• Technical skills, including basic programming in web-based technologies.
• Experience with the Demo 2 Win framework.

Responsibilities

• Lead, coach, and mentor a team of three Solutions Engineers.
• Manage and mentor SEs, establish career development paths, and align team efforts with the broader company strategy.
• Coach SEs on presentation effectiveness, develop messaging frameworks, and ensure team readiness for high-stakes presentations.
• Guide the SE team on technical best practices, establish enablement programs, and collaborate with Product to influence the roadmap.
• Own the SE strategy for your team, ensuring alignment with sales objectives and driving key initiatives for pre-sales effectiveness.
• Work closely with the sales team to understand customer needs and objectives.
• Partner with product and engineering teams to provide market feedback and help shape the product roadmap.
• Act as a subject matter expert on our software and hardware solutions for restaurant kitchen automation.
• Engage with key accounts, support complex enterprise deals, and ensure the SE team delivers consistent technical value.
• Join customer meetings and presentations as a senior technical leader when needed.
• Identify and implement improvements to the pre-sales process to increase efficiency, scalability, and win rates.

Benefits

• Great mission-driven team members from diverse backgrounds with a strong company culture.
• Competitive pay.
• Flexible PTO.
• Paid company holidays.
• Yearly team off-sites.
• Medical, dental, and vision benefits (FSA, HSA & HRA options).
• Basic & Voluntary Life Insurance.
• 401k employer match.
• Wellness benefits.
• Commuter benefits.
• Work in an open environment on solutions that are reshaping the way businesses operate.
• Fun team events.
• Ability to have a big impact.
• 10 weeks of paid parental leave.
• Fitness reimbursement.
• Learning & development funds.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees