Solutions Engineer

Unit • New York, NY

113d

About The Position

Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Bill.com, Honeybook, Relay, and more. We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels. We’re hiring a Solutions Engineer to join our Operations team and support a range of client-facing responsibilities. The role is based in New York City. As a Solutions Engineer, you will serve in a cross-functional role, working closely with the Product and Engineering teams to guide new clients through the technical implementation process, support the Sales team with presenting the technical aspects of Unit’s product to potential clients, communicate new product features to clients and relay client feature requests to the Product and Engineering teams, and analyze client needs to proactively deliver product recommendations, including by creating new prototypes, support materials, guides, and other documentation. This role is highly entrepreneurial, and the successful candidate will make an immediate and continuous impact on the satisfaction and success of our clients. For the right person, it’s a rare opportunity to help build an industry-defining company from the ground up.

Requirements

• At least 3 years of experience in a customer-facing engineering role (e.g., Solutions Engineer, Implementation Engineer, Technical Account Management, etc.)
• At least 2 years of experience in financial services, fintech, or SaaS (familiarity with the payments or lending space a plus)
• At least general software engineering skills and experience explaining and integrating with APIs
• Ability to work with a great deal of autonomy and limited supervision
• Quick learner, organized, and comfortable in fast-moving environments
• Consultative mindset and skilled at anticipating, identifying, and analyzing customer needs
• Enthusiastic about fintech and creating the future of financial infrastructure

Responsibilities

• Serve in a cross-functional role, working closely with the Product and Engineering teams to guide new clients through the technical implementation process
• Support the Sales team with presenting the technical aspects of Unit’s product to potential clients
• Communicate new product features to clients and relay client feature requests to the Product and Engineering teams
• Analyze client needs to proactively deliver product recommendations, including by creating new prototypes, support materials, guides, and other documentation

What This Job Offers

• Number of Employees: 101-250 employees