Solutions Engineer

BDO-posted 3 months ago

Grand Rapids, MI

Professional, Scientific, and Technical Services

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The Solutions Engineer is responsible for the design and implementation of software and applications. This role manages the software lifecycle, from inception to retirement, and works with IT leaders, business line representatives or Software Governance to determine, implement, test and deploy the firm's software applications. Additionally, the Solutions Engineer provides guidance for continual improvement on operational IT projects.

Serves as project leader for software onboarding projects and adheres to Project Management Office standards and procedures
Researches technical implementation details to support onboarding activities for new software and systems
Collaborates on the development of software transition plans including migration tasks in support of firm expansion projects
Collaborates with Software Operations Engineers for operational handoff and escalated troubleshooting
Performs testing and development of non-routine fixes
Manages custom departmental applications and third-party software solutions, including maintaining and managing vendor relationships
Creates system documentation in an accurate and timely manner to ensure ongoing software and system support
Escalates critical issues to firm and department Leadership, as appropriate
Assists with Level 3 support for business line applications as needed
Consults and coordinates application upgrades for software and systems to maintain N-1 posture
Coordinates with Infrastructure team for server lease replacements that impact software and systems ensuring minimal user disruption
Provides technical/back-up support for other systems, software and other team responsibilities/tasks, as needed
Provides support and backup coverage for ITAM roles as needed
Other duties as required

High School Diploma/GED, required
Bachelor's degree in Computer Science, Information Systems, preferred
Three (3) or more years of experience in technical software implementation planning, required
Two (2) or more years of previous Software Operations Engineer experience, required
Experience with serving as a technical support role, preferred
Experience with software development methodologies, preferred
Experience with technical writing and documentation, preferred
Experience with ITIL processes, preferred
Experience with ITAM processes, preferred
Certifications in Microsoft MTA/MCSD, preferred
Two (2) or more years of experience with developing applications utilizing ASP.NET, VB.NET, Powershell and/or C#, preferred
Experience with one (1) or more of the following products, preferred: Microsoft Visual Studio, Microsoft SQL Server

Strong verbal and written communication skills
Excellent interpersonal and customer relations skills
Capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
Capable of successfully multi-tasking while working independently or within a group environment
Ability to rely on extensive experience and judgment to plan and accomplish goals
Capable of working well under pressure while dealing with unexpected problems in a professional manner
Capable of communicating and interacting with all levels of employees and management
Ability to interact and build relationships and consensus among people
Intermediate knowledge and understanding of firm software development concepts
Ability to research and resolve problems, acquire and maintain knowledge of relevant software solutions and support firm policies and procedures
Availability for overnight travel

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