Solutions Engineer, Flight Services

Jeppesen ForeFlight Careers • Austin, TX

2d • $117,000 - $153,000 • Remote

About The Position

The Jeppesen ForeFlight Flight Services Team is seeking a Solutions Engineer to join our team. The ideal candidate should have a strong aviation background, exceptional communication skills, and the ability to build and maintain relationships with customers and business partners. This a virtual role in the US. You will work alongside Sales Account Executives in pursuit of Flight Services opportunities in the business aviation sector. You will use a combination of customer empathy, operational expertise and narrative storytelling to propel strategic deals toward closure. You’ll be the technical conscience of the sales team and a trusted partner to our customers Along the way, you’ll join a proud organization during a pivotal chapter, enjoy the unique benefits of working at an aviation company, and become deeply embedded in aviation industry missions and culture. Compensation will include a variable component based on attainment of revenue in assigned sales region.

Requirements

• BS/BA in an academic major relevant to the role, such as Aeronautics, Aerospace Engineering, Aeronautical Science, or equivalent work experience.
• 6+ years working directly with customers in business aviation flight operations.
• Strong written and verbal communication skills, listening and presentation skills.
• Ability to initiate, drive and track projects to completion with minimal to moderate supervision.
• Ability to collaborate effectively and add value as a team member in a matrixed account-based sales environment.
• Availability for domestic and international travel up to 25% may be required to help support our global mission and our most complex customers.

Nice To Haves

• Prior experience as a FAA Dispatcher, Business Aviation Scheduler or Trip Planner.
• Prior experience as a Jeppesen ForeFlight International Trip Services customer, or prior experience with competitor offerings.
• Prior experience working in aviation professionally, such as in aircraft operations or flight operations.
• Prior experience using Google Workspace, Slack, Salesforce and Atlassian productivity tools.
• Prior experience using MacOS, iPadOS, and iOS operating systems in an enterprise environment.

Responsibilities

• Influence customer flight department decision makers in order to win the decision for Jeppesen ForeFlight Flight Services.
• Provide live demonstrations of Flight Services offerings to prospects, customers and business partners, in remote and customer onsite settings as well as at industry trade shows and to the general public.
• Prescribe Jeppesen ForeFlight Flight Services solutions according to the customer’s mission, business needs or regulatory requirements for customers operating business aviation flights under FAA Part 91, Part 135 and equivalent international rules.
• Guide customer leaders through Flight Services onboarding projects with attention-to-detail and an emphasis on operational readiness.
• Partner with Sales Account Executives on opportunity analysis, deal activities, pipeline planning and forecasting, treating our Sales team colleagues as first-among-equals of the customers we serve.
• Contribute to internal process improvement dialogues with Flight Planners, Support, Engineering, Product Management and Flight Services leadership.
• Serve as the voice of the customer in internal dialogues and advocate for customer success.
• Author internal process collateral to aid sales enablement and go-to-market initiatives.
• Stay current on industry trends, competitor solutions, and technical advancements in order to serve as an informed advisor for both customers and internal stakeholders.

Benefits

• Medical, dental, vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 Weeks Paid Parent Leave
• Flight Training Rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level