Solutions Engineer - Europe/Middle East

Sensei Labs

8h • Remote

About The Position

At Sensei Labs, we imagine a future where people love their work, unencumbered by traditional work tools, processes, and office location.
Our team makes use of modern, award-winning digital tools to orchestrate their work and collaborate. We thoughtfully choose our work orchestration stack to enable all team members to work in a way that helps them to be most productive without being cumbersome.
We're constantly growing and looking for the next team member to join us in building lasting success for our customers as we help them transform transformation to thrive in the Enterprise Orchestration Era.
We believe that our success is dependent on the value our customers derive from our product and the experience they have with both our product and our team. In your highly consultative role as a Solutions Engineer,
You'll engage with our core customer decision makers and buyers to understand their goals, objectives, desired outcomes and, help shape how they think about their program and process
You'll develop in-depth product knowledge (don’t worry, we’ll teach you!) and understand how our product helps our customers realize value.
You'll use your experience in solution architecture, creative problem solving, and business objectives alignment to assess and design the appropriate implementation approach and solution architecture to configure our customers’ Conductor instances.
You’ll own the adoption of the solution and the progression of customers through their journey phases
You’ll own engagements at the highest and most strategic levels of an organization, combining your subject matter expertise and market best practices to shape customers' thinking about their processes and translating that vision into specific actions and decisions for our team to execute.
You’ll work closely with our Customer Success and Implementation teams to ensure that how we configure Conductor aligns precisely with our customers’ needs and vision.
Due to the nature and needs of customers, we're specifically looking for candidates to be living in Europe or the Middle East Region

Requirements

• You're a curious person who loves to learn and tackle complex problems.
• You have impeccable written and verbal communication skills, and you can go miles deep in conversations with customers to truly understand their vision and business objectives.
• You understand and have worked collaboratively with customers at the Director level and above at Fortune 500 companies, typically on complex transformative initiatives.
• You possess a working understanding of business-related financials.
• You’re data savvy and enjoy understanding the insights that data provides … being familiar with Power BI is a bonus!
• You have at least 5+ years of previous experience in consulting or professional services for SaaS organizations.
• You're fluent in English. Arabic is a plus.
• You live in Europe or a GCC country and can travel freely in the region, including Saudi Arabia, if necessary.

Nice To Haves

• Pre-sales engineering experience is also a plus!

Responsibilities

• Engage with our core customer decision makers and buyers to understand their goals, objectives, desired outcomes and, help shape how they think about their program and process
• Develop in-depth product knowledge (don’t worry, we’ll teach you!) and understand how our product helps our customers realize value.
• Use your experience in solution architecture, creative problem solving, and business objectives alignment to assess and design the appropriate implementation approach and solution architecture to configure our customers’ Conductor instances.
• Own the adoption of the solution and the progression of customers through their journey phases
• Own engagements at the highest and most strategic levels of an organization, combining your subject matter expertise and market best practices to shape customers' thinking about their processes and translating that vision into specific actions and decisions for our team to execute.
• Work closely with our Customer Success and Implementation teams to ensure that how we configure Conductor aligns precisely with our customers’ needs and vision.
• Facilitate customer-facing conversations and guide the team in implementing our customers' vision.
• Lead communications on implementation and feature requests, and collaborate with your Customer Success and Product Management colleagues to address challenges and opportunities to improve our product and process.
• Attend kick-offs, status meetings, and customer check-ins.
• Lead solutioning conversations.
• Always prepared to jump into ad hoc meetings and conversations as needed.
• Align your rituals and routines to our company and departmental objectives and key results.

Benefits

• Four-day work week.
• Work from Anywhere (WFA) policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed