European Solutions Engineer

Delve

6d

About The Position

Delve customers love us because we move fast, care deeply, and go the extra mile — and our support team is the heart of that experience. We’re looking for a Solutions Engineer to provide fast, technical, high-quality help to our customers in real time.
You’ll be the front line in Slack, resolving support requests, troubleshooting issues, and helping users navigate complex compliance workflows. You’ll also partner closely with engineering and product to escalate bugs, improve our docs, and level up the overall support experience.
This is not a passive ticket-pushing role — it’s hands-on, technical, and dynamic. You’ll be a hero to our customers and a critical bridge between them and the product.

Requirements

• 2+ years in customer support, solutions engineering, or a technical-facing role at a SaaS company
• Comfortable in real-time support — Slack, Pylon
• Strong communicator: clear, friendly, and confident with both technical and non-technical users
• Fast-moving and calm under pressure — especially during critical customer issues
• Meticulous with follow-through: nothing slips through the cracks
• A team player with high empathy and a genuine desire to help people succeed

Nice To Haves

• Huge plus if you have GRC experience in the past.

Responsibilities

• Be in our shared Slack channels and ticket queue, responding to customers within minutes (yes, minutes)
• Troubleshoot product issues, investigate bugs, and work with engineering to get them fixed fast
• Guide customers on best practices and unblock them during critical moments (like audits or security reviews)
• Write and maintain internal knowledge base articles and external product documentation
• Act as the voice of the customer — surfacing pain points, feedback, and product gaps to the team
• Proactively identify recurring issues and work with engineering to fix root causes

Benefits

• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees