Solutions Engineer - New York State Public Sector

Cisco • Village of North Syracuse, NY

14h

About The Position

Join Team Cisco! We are looking for an outstanding Solutions Engineer to join our mission to “Serve Those Who Serve” – public sector customers in New York State and specifically our local government and higher education customers. Together, we drive business outcomes that exceed customer expectations, foster strategic relationships, and create a culture of learning and technical excellence.
As a Solutions Engineer, you will play a critical role as a technical pre-sales engineer for a subset of our customers. This role offers a unique opportunity to engage deeply with our customers. You will collaborate with Account Executives, integrated team members, partners, and the business entities of Cisco to deliver exceptional business outcomes.
Ensure Cisco solutions are tied to customer strategies and goals.
Partner with Services Account Executives to drive full lifecycle adoption of our solutions and position our CX offerings.
Influence the future of our portfolio by participating in advisory boards, tiger teams, and providing customer feedback.
Champion a culture of learning and coaching while continuously investing in your personal professional development.

Requirements

• 5+ years of industry experience and experience as a pre-sales solutions engineer.
• CCNA-level experience with the ability to achieve the CCNP Enterprise certification within 12 months of joining Cisco.
• Hands-on experience with Cisco technologies such as Networking, Security, Collaboration, Data Center & Cloud, and Observability.
• Excellent presentation skills.
• Ability to travel to customer locations for meetings and presentations.

Nice To Haves

• CCNP or CCIE certification or equivalent.
• Experience presenting complex technical solutions to both technical and non-technical audiences, including CxO-level executives.
• Strong problem solving and troubleshooting skills.
• Experience with AI for solving problems.
• Knowledge of the Cisco partner ecosystem.
• Competitive knowledge of the IT industry.
• A track record of consultative selling.
• Experience in IT Architecture or Operations.

Responsibilities

• Lead and participate in high-impact customer engagements such as Tech Days, Executive Briefings, and other events.
• Build executive relationships and champions within accounts through trust, business acumen, and technical strategies.
• Build and maintain technical excellence across the Cisco portfolio.

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• grants of Cisco restricted stock units
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed