Solutions Engineer

Seam • San Francisco, CA

148d

About The Position

As the founding solutions engineer at Seam, you’ll be the primary technical point of contact for our customers through both sales and post-sales implementation and support. You will leverage your technical expertise to help solve technical onboarding and usage problems for our customers and influence Seam’s product direction. You will play a pivotal role in building out a scalable and best-in-class technical GTM function, working closely with sales, product, engineering, and marketing.

Requirements

• 5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or similar role.
• A track record of working directly with customers of varying sizes that have varying levels of technical proficiency.
• Proficiency coding in [TBD].
• Strong written and verbal communication and interpersonal skills.
• Comfort presenting in front of customers 1:1 and in small groups.
• An organized, self-starter approach with an eye for finding creative ways to get projects to the finish line.
• Comfortable in a small and fast moving startup environment.

Responsibilities

• Act as the primary technical point of contact for customers evaluating, onboarding, and ramping with Seam.
• Understand customer needs and design solutions that align with their infrastructure using Seam’s platform.
• Partner with Sales to plan and execute post-sales implementations, ensuring customers onboard quickly and realize value from the platform.
• Develop and maintain internal and external technical guides to streamline pre- and post-sales workflows.
• Support product configuration and deliver minor technical changes required for customer implementations.
• Troubleshoot any support inquiries and triage requests as needed to engineers post-implementation.
• Discover new ways of working with customers to embed our products inside of theirs to accomplish their goals.
• Feed customer feedback directly to Product and Engineering to help shape the roadmap.
• Lay the foundation for a scalable Solutions Engineering function by building playbooks and repeatable best practices.
• Occasionally travel to customer offices for technical deep dives and solutions architecting sessions.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 11-50 employees