Solutions Engineer, Software

Liberty Mutual • Boston, MA

36d • Hybrid

About The Position

Join the Personal Lines Quoting Platform team at Liberty Mutual as a Solutions Engineer and help us expand our platform to tackle challenging business and technical problems. This is an exciting opportunity to work on a critical layer of our architecture that enables insurance sales across all distribution channels. Our APIs experience high-volume traffic daily and power critical quoting workflows across the business. You'll help ensure that teams can contribute to the platform while focusing on reliability, scalability, and observability of high-traffic services written in TypeScript/Node.js and Java, backed by DocumentDB and DynamoDB, and routed through a complex AWS API Gateway topology. You will be instrumental in keeping a mission-critical platform highly available and performant while enabling product and engineering teams to move fast and safely.

Requirements

• Strong hands-on experience with TypeScript/Node.js and/or Java in production environments
• Practical experience with AWS services, including (but not limited to) API Gateway, DynamoDB, and DocumentDB, Fargate and Lambda
• Deep familiarity with observability practices and tooling (metrics, logging, distributed tracing); experience with CloudWatch, Datadog, OpenTelemetry, or similar.
• Solid troubleshooting and performance-tuning skills for distributed systems
• Excellent communication skills with the ability to break down complex technical concepts into clear, easy-to-follow explanations for diverse audiences
• Ability to collaborate effectively with cross-functional teams, mentor engineers, and communicate technical trade-offs clearly

Responsibilities

• Operate and evolve the Quoting Platform to meet availability, latency, and scalability targets
• Lead incident response and postmortems; drive remediation and long-term reliability improvements
• Build and improve observability (metrics, logs, traces) across services and infrastructure; define SLOs/SLIs and monitor them
• Provide hands-on support and technical guidance to the Quoting Platform application teams that are enhancing and maintaining applications
• Collaborate with engineers to design robust solutions and troubleshoot complex technical issues across the platform
• Troubleshoot production issues across TypeScript/Node.js and Java services, DocumentDB and DynamoDB data stores, and the AWS API Gateway routing layer
• Partner with security, architecture, and platform teams to design reliable, secure, and maintainable solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees