Solutions Engineer, Software

About the position

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Responsibilities

• Assist customers with onboarding of a Magna's product or service and guide clients through installation and updating issues as needed.
• Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
• Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
• Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.
• Collaborate with internal teams to escalate and resolve more complex technical issues, ensuring timely resolution.
• Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
• Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
• Analyze recurring technical issues to identify patterns and contribute to system and product improvements.

Requirements

• 2 years of experience with cloud native architecture in a customer-facing or support role.
• Bachelor's degree in computer science, Information Technology, or a related field is preferred.
• Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.
• A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.
• Experience working with cross-functional teams to resolve issues and improve products/services.
• Flexibility to adapt to new technologies, changes, and learning opportunities.
• Travel requirement - 25%