Solutions Engineer, Software - US/(Durham)

Kempower • Durham, NC

73d

About The Position

As a Solutions Engineer, Software, you will be the Technical Visionary: Represent Kempower, engaging directly with customers and stakeholders to deeply understand their unique challenges. You'll deliver compelling software demonstrations, provide tailored recommendations, and manage the technical integration of our hardware and software solutions with customer platforms. You will also fuel the Sales Engine by working hand-in-hand with the sales team to create persuasive presentations, proposals, and technical documentation that clearly articulate the value of ChargeEye. You'll provide critical technical support during sales meetings, RFP responses, and customer discussions, offering insights into future software updates and feature enhancements. Additionally, you will empower our customers by serving as a trusted advisor, educating internal and external stakeholders on the full range of ChargeEye features, benefits, and best practices. You will guide them in selecting and optimizing the most suitable software solution to meet their evolving operational needs. Finally, you will drive collaboration and innovation by actively engaging with cross-functional teams, including engineering, sales, and operations, sharing expertise and best practices with our global colleagues, and representing the company as a technical consultant at sales meetings and industry exhibitions.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 3 years of experience in sales engineering or software program management.
• Excellent written and verbal communication skills in English.
• Strong organizational, time-management, and problem-solving skills.
• Ability to work independently and as part of a global team.
• Proactive and solution-oriented approach to challenges.
• Willingness to travel domestically and internationally.

Responsibilities

• Engage directly with customers and stakeholders to understand their unique challenges.
• Deliver compelling software demonstrations and provide tailored recommendations.
• Manage the technical integration of hardware and software solutions with customer platforms.
• Create persuasive presentations, proposals, and technical documentation with the sales team.
• Provide technical support during sales meetings, RFP responses, and customer discussions.
• Educate stakeholders on ChargeEye features, benefits, and best practices.
• Guide customers in selecting and optimizing software solutions.
• Engage with cross-functional teams to drive continuous improvement.

Benefits

• Zero cost options for medical, dental, and vision.
• Competitive 401(k).
• Performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees