Solutions Engineer (Software Operations)

BDO Global • Chicago, IL

49d • $85,000 - $95,000

About The Position

The Solutions Engineer is responsible for the design and implementation of software and applications. This role manages the software lifecycle, from inception to retirement, and works with IT leaders, business line representatives or Software Governance to determine, implement, test and deploy the firm's software applications. Additionally, the Solutions Engineer provides guidance for continual improvement on operational IT projects.

Requirements

• High School Diploma/GED, required
• Three (3) or more years of experience in technical software implementation planning, required OR
• Two (2) or more years of previous Software Operations Engineer experience, required
• Strong verbal and written communication skills
• Excellent interpersonal and customer relations skills
• Capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
• Capable of successfully multi-tasking while working independently or within a group environment
• Ability to rely on extensive experience and judgment to plan and accomplish goals
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Capable of communicating and interacting with all levels of employees and management
• Ability to interact and build relationships and consensus among people
• Intermediate knowledge and understanding of firm software development concepts
• Ability to research and resolve problems, acquire and maintain knowledge of relevant software solutions and support firm policies and procedures
• Availability for overnight travel

Nice To Haves

• Bachelor's degree in Computer Science, Information Systems, preferred
• Experience with serving as a technical support role, preferred
• Experience with software development methodologies, preferred
• Experience with technical writing and documentation, preferred
• Experience with ITIL processes, preferred
• Experience with ITAM processes, preferred
• Certifications in Microsoft MTA/MCSD, preferred
• Two (2) or more years of experience with developing applications utilizing ASP.NET, VB.NET, Powershell and /or C#, preferred
• Experience with one (1) or more of the following products, preferred: Microsoft Visual Studio Microsoft SQL Server

Responsibilities

• Serves as project leader for software onboarding projects and adheres to Project Management Office standards and procedures
• Researches technical implementation details to support onboarding activities for new software and systems
• Collaborates on the development of software transition plans including migration tasks in support of firm expansion projects
• Collaborates with Software Operations Engineers for operational handoff and escalated troubleshooting
• Performs testing and development of non-routine fixes
• Manages custom departmental applications and third-party software solutions, including maintaining and managing vendor relationships
• Creates system documentation in an accurate and timely manner to ensure ongoing software and system support
• Escalates critical issues to firm and department Leadership, as appropriate
• Assists with Level 3 support for business line applications as needed
• Consults and coordinates application upgrades for software and systems to maintain N-1 posture
• Coordinates with Infrastructure team for server lease replacements that impact software and systems ensuring minimal user disruption
• Provides technical/back-up support for other systems, software and other team responsibilities/tasks, as needed
• Provides support and backup coverage for ITAM roles as needed
• Other duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees