Solutions Engineer - Public Safety (Majors) - South Central Region

Skydio

1d • Remote

About The Position

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond.
About the role:
Skydio is looking for a seasoned Solutions Engineer to join our team of Solutions Engineers tasked with covering some of the largest public safety agencies in the United States. In this capacity, you will be responsible for demonstrating Skydio’s true end to end solutions for public safety operations across a regional territory of State and local government agencies including law enforcement, fire and rescue service, emergency management, and public works. In addition to direct experience with Public Safety sUAS operations, a successful candidate for this role will love to travel, have drone-as-first-responders (DFR) operations experience, and be detail oriented; able to conduct thorough discovery as well as capture customer feedback used to guide product development, and work cross functionally to prepare Customer Success Plans. Exceptional candidates will also have extensive product knowledge on commonly used Computer Aided Dispatch (CAD) products, situational awareness/real-time information software systems, evidence management systems, Video Management Systems (VMS), as well as a working knowledge of API integrations.
Solutions Engineers are critical members of the Skydio Sales Team and work with Account Executives to secure our customer’s business, but more importantly to ensure the long term success of their sUAS programs with Skydio by laying the proper foundations.
This position offers the flexibility of remote work, with an expected travel requirement of 50-75% and reports to the SLED Director of Solutions Engineering, Major Accounts.

Requirements

• Located in the South Central Region (New Mexico, Texas, Oklahoma, Arkansas, Louisiana, Mississippi, or Tennessee)
• Strong understanding of drone technology, public safety sUAS operations, and regulatory compliance.
• Excellent problem-solving skills and ability to think critically in high-pressure situations.
• Exceptional communication skills, both written and verbal, with the ability to build relationships with clients.
• Ability to travel 50-75% of the time.
• Ability to lift 60 lbs unaided
• FAA Part 107 Certificate

Responsibilities

• Collaborate with our Nation’s largest Public Safety agencies to understand their needs and develop tailored drone solutions as a trusted expert and integral member of the Major Accounts Team.
• Conduct product demonstrations and ensure the smooth integration of technology into customer agency operations and existing data management systems.
• Assist with the coordination, and provide technical support, for “early access” pilot programs of Skydio products.
• Gather and analyze customer feedback to inform product improvements and enhancements.
• Work closely with cross-functional teams to support the development and execution of customer projects, including the development of Customer Success Plans and dock installation site readiness.

Benefits

• competitive base salaries
• equity in the form of stock options
• comprehensive benefits packages
• Paid vacation time
• sick leave
• holiday pay
• 401K savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees