Solutions Engineer Lead | Post-Sales

EliseAI • New York, NY

115d • $180,000 - $210,000

About The Position

We are seeking a dynamic and experienced Solutions Engineer Lead to join our post-sales team. This individual will play a critical role in ensuring the success of our clients by driving implementation, adoption, ensuring operational excellence, and continuously improving our product experience. As a bridge between clients, internal teams, and product development, you’ll empower clients to extract maximum value from our solutions while shaping the future of our product offerings.

Requirements

• 5+ years of experience in solutions engineering, product management, technical account management, or a related post-sales role, with 2+ years in a leadership capacity
• Strong technical proficiency in SQL and familiarity with BI tools (e.g., Looker, Tableau, Power BI)
• Proven track record of program management and driving cross-functional initiatives
• Exceptional communication and presentation skills, with the ability to translate complex technical concepts into client-friendly language
• Experience working closely with Product and Engineering teams, ideally with exposure to product management
• A customer-first mindset, with the ability to balance strategic insight and tactical execution
• Willingness to work in person at our office 4-5 days a week

Responsibilities

• Lead, mentor, and grow a team of Solutions Engineers (Product Experts), fostering a culture of technical excellence, collaboration, and customer-centricity
• Set performance expectations, establish best practices, and guide the team in delivering scalable solutions
• Build cross-functional alignment by championing the role of Solutions Engineering across Sales, Support, AI Operations, and Product
• Partner cross functionally to oversee the launch of new products, ensuring smooth rollouts across internal teams and clients
• Ensure operational readiness for product launches by coordinating across Support, Operations, and Product Management
• Build strong partnerships with Product and Engineering, ensuring alignment between client needs, product enhancements, and business strategy
• Provide senior-level insight to executive stakeholders on product health, adoption and churn metrics, and opportunities for expansion
• Ensure Solutions Engineering serves as a strategic differentiator in the client lifecycle, driving retention and growth
• Own the customer feedback loop at scale, acting as Voice of the Customer, influencing product strategy and roadmap discussions with Product and Engineering leaders
• Drive accountability for turning client feedback into actionable improvements that strengthen both client outcomes and product competitiveness

Benefits

• Equity in the company in the form of stock options
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Monthly fitness stipend
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees