Solutions Engineer (Junior)

Magna International • Lowell, MA

13d

About The Position

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: Magna New Mobility is a business unit inside Magna International leveraging Magna’s technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles. Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector. Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility. Job Responsibilities: As a Junior Solutions Engineer supporting customer success, you will assist customers with technical onboarding and provide first-level support to ensure a smooth experience with our products. You’ll work closely with senior engineers and internal teams to resolve issues, learn best practices, and grow your technical expertise while helping customers succeed.

Requirements

• Associate degree or equivalent experience in Computer Science, IT, or a related field required.
• 1+ year in a technical support or customer-facing role (internship or academic projects count) preferred.
• Technical Skills: Basic understanding of cloud technologies and IT infrastructure; willingness to learn Industry 4.0 concepts.
• Soft Skills: Strong communication skills, customer-focused mindset, and eagerness to learn.
• Teamwork: Ability to collaborate with cross-functional teams and follow guidance from senior engineers.
• Adaptability: Open to learning new technologies and processes.

Nice To Haves

• Bachelor’s Degree in related field preferred.

Responsibilities

• Customer Onboarding Support: Assist customers with initial setup and basic configuration of Magna’s products or services.
• Troubleshooting: Address common technical issues and escalate complex problems to senior engineers or specialized teams.
• Customer Communication: Provide clear, friendly, and professional guidance to customers during support interactions.
• Training Assistance: Help prepare training materials and occasionally support senior team members during customer training sessions.
• Issue Escalation: Document and escalate unresolved or advanced technical issues promptly.
• Feedback Collection: Gather customer feedback and share insights with the team to improve products and services.

Benefits

• In addition to base salary, some positions are eligible for an annual performance based bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees