Solutions Engineer III

GitHub, Inc.

23h • Remote

About The Position

GitHub is expanding its Solutions Engineering team and we're seeking experienced professionals to enhance our pre-sales support of our SMB & Mid-Market customers. As a Solutions Engineer, you'll align technology solutions with customer needs and serve as a trusted advisor. The ideal candidate will be a key partner in driving technology adoption and integration, helping customers maximize GitHub’s value while gaining hands-on experience in solving complex technical challenges, deepening industry expertise, and influencing strategic decision-making.

Requirements

• 4+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
• OR bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
• OR master's degree in Computer Science, Information Technology, Engineering, or related field,
• OR equivalent experience.
• Experience owning all technical aspects of the sales cycle from discovery to qualification to proof-of-concept design/execution to post-sales transition.
• Familiarity with modern development workflows (e.g. AI coding assistants, agentic development tools, CI/CD, DevOps, and security best practices).
• Ability to travel up to 25% when needed.

Nice To Haves

• 6+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience .
• 1+ year(s) experience in digital transformation using software modernization to drive customer business outcomes.
• 1+ year(s) experience in business consulting, consultative selling, or customer facing experience.
• Proficiency in enterprise software development and application security practices, including experience with SAST, DAST, and SCA tools, as well as a deep understanding of GitHub Advanced Security and CodeQL.
• Demonstrated success in technical consultative selling, with the ability to engage in strategic discussions with customers and influence decision-making processes.
• Demonstrated success in driving customer satisfaction and retention through proactive support and relationship management, showcasing an ability to build long-term partnerships.

Responsibilities

• Develop and maintain technical relationships in the pre-sales stage with business customers and prospects, acting as a key technical point of contact to ensure customer satisfaction and product adoption.
• Collaborate with the SMB & Mid-Market Sales teams to identify customer business requirements, match them to product features, and provide live demonstrations of the GitHub Enterprise platform.
• Serve as an intermediary between sales and technical teams, communicating customer feedback to influence product strategy and contributing to internal knowledge bases.
• Educate prospects on product implementation and usage, while advocating for customer interests by sharing feedback within GitHub.
• Assist customers in integrating GitHub with existing development tools and workflows, providing technical guidance on DevOps pipelines, code deployment options, and network infrastructure.
• Maintain awareness of trends in the Source Control Management industry and contribute to both internal and customer documentation to support product usage and adoption.
• Articulate the value of DevOps and DevSecOps practices, including AI-assisted development workflows, to external stakeholders through pre-sales presentations, product demonstrations, and technical documentation.
• Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or training sessions for customers.
• Participate in the development of sales strategies by providing technical insights and competitive analysis to help position GitHub's offerings effectively against the competitors.

Benefits

• competitive pay
• generous learning and growth opportunities
• excellent benefits to support you, wherever you are

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level