Solutions Engineer I, API

SmartBear • Somerville, MA

1d • Hybrid

About The Position

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.

SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com, or follow us on LinkedIn, X, and Reddit.

At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.
Solutions Engineer I – API
Support customer adoption and success with SmartBear API products including Swagger and ReadyAPI, with a focus on API virtualization, contract testing, and performance testing
Deliver technical demonstrations and solutions that showcase API design, virtualization, contract testing, performance testing, and lifecycle management
Collaborate with Sales and Product teams to solve customer challenges using modern API technologies
Product Intro
SmartBear’s API portfolio, including Swagger and ReadyAPI, enables organizations to design, and test APIs across the entire lifecycle. From API-first design with OpenAPI standards to automated testing and monitoring, our tools help teams build reliable, scalable, and secure APIs faster. These solutions are used by developers, QA engineers, and DevOps teams to ensure quality and performance in modern, distributed applications.
Go to our product page if you want to know more about Swagger and ReadyAPI.
You can even have a free trial to check it out

About the Role
Partner with Sales to deliver technical product demonstrations and proofs of concept focused on API development and testing
Assist customers in understanding how to design, document, test, and monitor APIs using SmartBear tools
Troubleshoot technical challenges and provide solutions aligned with customer environments
Support customer onboarding and enablement by delivering technical guidance and best practices
Collaborate with Product and Engineering teams to share customer feedback and influence product improvements
Continuously build expertise in APIs, microservices architecture, and related technologies

Requirements

• 2+ years of experience in a technical role such as Solutions Engineering, Support Engineering, or Software Development
• Foundational knowledge of REST APIs, HTTP protocols, JSON/XML data formats, API virtualization, contract testing, and performance testing concepts
• Experience with API tools such as Postman, Swagger/OpenAPI, or similar platforms
• Proficiency with API development and scripting skills (e.g., JavaScript, Python, and Groovy)
• Strong problem-solving skills and ability to communicate technical concepts clearly to both technical and non-technical audiences
• A customer-first mindset with a passion for learning new technologies
• Experience with cloud computing & containerized software deployments (Azure, AWS, Kubernetes, etc)

Responsibilities

• Support customer adoption and success with SmartBear API products including Swagger and ReadyAPI, with a focus on API virtualization, contract testing, and performance testing
• Deliver technical demonstrations and solutions that showcase API design, virtualization, contract testing, performance testing, and lifecycle management
• Collaborate with Sales and Product teams to solve customer challenges using modern API technologies
• Partner with Sales to deliver technical product demonstrations and proofs of concept focused on API development and testing
• Assist customers in understanding how to design, document, test, and monitor APIs using SmartBear tools
• Troubleshoot technical challenges and provide solutions aligned with customer environments
• Support customer onboarding and enablement by delivering technical guidance and best practices
• Collaborate with Product and Engineering teams to share customer feedback and influence product improvements
• Continuously build expertise in APIs, microservices architecture, and related technologies

Benefits

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
• At SmartBear, we believe transparency in pay is part of how we build trust—with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact.
• We encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles, a generous benefits package that supports employees’ health and well-being, and promotes work-life balance through flexible time off and hybrid work options. You can build your career at SmartBear through professional development opportunities, and an inclusive, collaborative culture where everyone can thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees