Solutions Engineer, Global System Integrators - (Remote, USA)

TeamViewer-posted 4 months ago

Full-time • Mid Level

1,001-5,000 employees

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TeamViewer is seeking a dynamic and technically astute Solution / Service Engineer to support our most strategic partnerships with Global System Integrators (GSIs) and Tier 1 Managed Service Providers (MSPs). This hybrid role is critical to enabling partners to successfully build and scale their services powered by TeamViewer’s ONE platform—across digital workplace modernization, remote connectivity, and digital employee experience (DEX). Working together with the Account Director – GSI & Tier 1 MSP Partners, you’ll lead technical engagement, influence roadmap strategy, and ensure service integration success from early-stage definition to operational go-live. Maximize service outcomes, drive and ensure value at every stage.

Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer’s capabilities
Lead service definition and solutioning workshops aligned to partner delivery frameworks
Design scalable architectures, deployment models, and API-based integrations tailored to managed service environments
Support rapid prototyping and MVP build to validate solutions ahead of full rollout
Own technical onboarding for new MSP partners entering the Global MSP Program
Build and deliver hands-on training, architecture guides, playbooks, and reference designs
Guide partners through operational readiness milestones—from technical validation to in-market readiness
Collaborate with TeamViewer’s partner enablement and marketing teams to ensure technical messaging aligns to value
Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D
Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways
Maintain an active feedback loop between strategic partners and TeamViewer’s internal roadmap
Partner closely with the Account Director to support technical validation during pre-sales cycles
Participate in partner QBRs, service governance calls, and joint business planning with a solution focus
Support GTM readiness by validating solution feasibility, integration scope, and post-launch scaling

5–8+ years in technical pre-sales, solution consulting, partner engineering, or technical enablement roles
Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts
Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks
Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation
Comfortable working across highly matrixed global teams, both internally and with partners
Excellent communication skills with a strong ability to translate technical concepts into partner-ready collateral
Passion for helping partners build recurring revenue services and for influencing product direction through real-world insights

You’ll be a technical counterpart to the Account Director, jointly owning the partner’s success from both a commercial and technical lens
You’ll act as a bridge between the field and product—ensuring that what gets built enables real-world partner services at scale
You thrive in collaborative, cross-functional environments and are comfortable navigating ambiguity as TeamViewer grows its MSP program

Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide 'All Hands' meetings
Open door policy and casual dress code

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Solutions Engineer, Global System Integrators - (Remote, USA)

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