Solutions Engineer Development Manager

Smartsheet

2d • Remote

About The Position

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.
The SE Development Manager will oversee programs related to onboarding and continuing education that will improve Solutions Engineers operating ability. They will guide new Solutions Engineers through their role responsibilities, ensure they have the necessary resources, and drive development project deliverables aligned with strategic goals. The ideal candidate should possess skills in career development support, role excellence maintenance, leadership enablement, coordination of events, communication and relationship building, analytical problem-solving, adaptability and flexibility, team collaboration, project management, and a passion for continuous learning.
You will report to our Manager, Global Solutions Engineering Programs. This role is remote eligible and you may work remotely from anywhere in the US where Smartsheet is registered.

Requirements

• At least 3 years experience in Presales.
• At least 3 years experience in SE Development and/or Program Management.
• Experience creating impactful documentation, onboarding collateral or instructional materials including presentations and online training.
• High level of technical aptitude.
• Excellent communication skills with the ability to motivate people.
• Problem-solving skills.
• The ability to manage teams/projects in multiple locations and time zones.

Responsibilities

• Develop and maintain comprehensive onboarding content and course creation that aligns with Solutions Engineering readiness to ensure new hires have a strong foundation for success.
• Partner with and provide comprehensive support to new Solutions Engineers throughout their first 90 days of employment, encompassing all aspects of their role responsibilities and sales support.
• Ensure all new Solutions Engineers have the essential knowledge and resources they need within their first year of employment.
• Support the creation and management of strategic programs, such as continuing education programs or enablement programs to keep the Solutions Engineering team up-to-date with industry trends and best practices, ensuring they remain competitive in the market, as well as supporting new product knowledge.
• Support the career development of Solutions Engineers by providing coaching and mentoring to help them grow professionally, ensuring they have a path to advance their careers within the organization.
• Drive development project deliverables aligned with strategic goals set by senior leaders.
• Maintain role excellence and proficiency within the Solutions Engineering team through ongoing training and assessment, keeping the team's skills current and relevant.
• Provide leadership enablement support to executives and managers within the Solutions Engineering department, ensuring they have the tools and resources they need to succeed in their roles.
• Coordinate and plan events for the Solution Engineering team to ensure they are up-to-date with key themes and developments within the industry, fostering a culture of learning and innovation.
• Collaborate with all enablement teams to manage new systems and tools implementations, enhancement projects, roadmap strategies, and change management plans for the Solutions Engineering org.
• Develop, create, and distribute reports that provide leadership with key business insights including program adoption, content effectiveness, and more.
• Partner with cross-department peers to align developmental goals, ensuring the team is working in harmony with other departments and teams across the organization.
• Become an expert at Smartsheet's products and provide technical support as needed for the demo environment.
• Support other duties as assigned.

Benefits

• Medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees