Solutions Engineer-AI

Inspire • Brookhaven, GA

7d

About The Position

We are seeking an Solutions Engineer-AI to lead initiatives that transform our existing applications and workflows through intelligent automation and agentic AI. This role will focus on identifying opportunities to eliminate manual processes, streamline operations, and enhance efficiency across multiple technologies. Initial priorities include back-office systems, point-of-sale (POS) platforms, and payment processing systems. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across nearly 60 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
• Proven experience in AI/ML development, automation engineering, or process optimization.
• Strong programming skills (Python, Java, or similar) and familiarity with automation frameworks (e.g. RPA tools, AI agents).
• Experience with POS systems, payment gateways, and enterprise back-office applications.
• Knowledge of cloud platforms (Azure, AWS, or GCP) and API integrations.

Nice To Haves

• Experience with agentic AI frameworks and LLM-based automation.
• Understanding of financial systems and payment compliance standards.
• Excellent problem-solving and communication skills.

Responsibilities

• Process Analysis & Optimization Assess current applications and workflows to identify inefficiencies and automation opportunities. Collaborate with business stakeholders to understand pain points and define automation goals.
• AI & Automation Development Design and implement AI-driven solutions, including agentic AI models, to automate repetitive tasks. Develop and integrate automation scripts, bots, and workflows across enterprise systems. Ensure scalability and maintainability of automation solutions.
• Technology Integration Work with POS and payment systems to embed automation capabilities. Integrate AI tools with back-office platforms for seamless operations.
• Governance & Compliance Ensure automation solutions adhere to security, compliance, and data privacy standards. Document processes and maintain clear audit trails for all automation initiatives.
• Continuous Improvement Monitor performance of automated processes and optimize for efficiency and accuracy. Stay current with emerging AI technologies and recommend innovative solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees