Solutions Engineer 4 (Sales Engineering)

Nitel

7d • Remote

About The Position

In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels. Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. The Solutions Engineer 4 (Sales Engineering) is responsible for providing subject matter expertise on the design and implementation of complex data network and voice solutions for business class customers across a national footprint. Works as a collaborative member of the indirect channel sales team to market and sell the Comcast Business, Comcast Business Global, and Nitel advanced solutions portfolios. Collaborates with Partner Sales Managers and indirect channel sales leaders on presentations and the technical design of new sales. Provides insight to customers on current network solutions. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and share expertise but does not have direct reports. The Solutions Engineer 4 role will be virtually based in the central or eastern portion of the US with candidates ideally residing in Florida, Pennsylvania, New Jersey, Illinois, Texas, Virginia, Georgia, etc. Must be comfortable with annual travel expectations up to 50% to partner sites mainly located in the central and eastern part of the US.

Requirements

• 7+ years in technical sales / solutions engineering role in the telecommunications industry (Ideally with Enterprise and National Accounts, Wireless / Cellular Carriers and MSOs a plus), including minimum of 5 years working directly with partners / agents in the indirect sales channel.
• Adept at developing and delivering technical presentations and training programs.
• Excellent project management and deadline meeting skills.
• Strong verbal and written communication skills with the ability to explain technical concepts in simple and understandable terms to a layperson.
• Results driven with a focus on goal achievement.
• Experienced in creating technical designs and diagrams of a customer solution.
• Ability to work within a team, handle ambiguity, and anticipate and react to changes quickly in a fast-paced environment.
• Self-starter / self-driven, with the ability to work independently / remotely, disconnected from other team members.
• Proficient in MS Excel, MS Word and MS PowerPoint (MS Visio and MS Project are a plus).
• B.S. Degree in related field; technology or engineering preferred (or equivalent experience).
• CCDA / CCNA desired (or equivalent experience).
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Nice To Haves

• Preferred experience with the following:
• Internet Technologies, Functionality & Services
• Business Continuity / Disaster Recovery concepts
• Networking Protocols (OSI Model Layers 1-7)
• CPE (voice & data) (switches, routers, PRI, MTA)
• Voice Network Technologies (including VoIP, Trunks and Managed PBX)
• Data Networking Technologies, Functionality & Services (SDN, SD-WAN, Security / UTM, Ethernet, VPN, MPLS, IPv4 (IPv6 is a plus)
• Security (UTM / EDR)
• Cato Networks / Command Link SASE cloud platform
• Cable or HFC delivery systems is a plus

Responsibilities

• Assist the Indirect Channel Partner Sales & Development Management team in the development of the overall business strategy to acquire new customers through indirect channel partners. Contributes to costing and pricing of a solution.
• Assist in generating new business through indirect channel partnerships.
• Design solutions for the customer that meets their business applications, as well as assures protected circuit design, disaster recovery situations and appropriate bandwidth for future growth.
• Translate complex technical design requirements into information that customers can understand and respond to.
• Serve as a national technical expert to review RFP responses for content and accuracy before they are submitted.
• Provide technical subject matter expertise for National events and technical trade shows.
• Participate in technology transfer training activities in the Solutions Engineering group as new technologies are introduced across the Comcast Business, Comcast Business Global, and Nitel portfolios.
• Develop, deliver and run effective presentations, meetings, client interviews and facilitate group workshops.
• Work with Comcast Business Network Engineering, Product Engineering, Product and the national engineering organization to acquire an intimate knowledge of all Comcast Business, Comcast Business Global, and Nitel products concepts, process, and procedures.
• Remain informed of technological and market evolution as well as competitor activities.
• Provide timely, technical support and problem resolution for field service questions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Paid Time off
• Physical Wellbeing
• Financial Wellbeing
• Emotional Wellbeing
• Life Events + Family Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level