Solutions Design Engineer II

Momentum Telecom Inc • Cartersville, GA

1d • Hybrid

About The Position

This position will play a key role in the growth and retention of Momentum’s Hosted Voice and Network service offerings for our White Label Operators and Retail customers.  The Solutions Design Engineer will support sales and renewal efforts for White Label Operators and existing Retail customers.  Key areas of focus will include business development with Operators, demonstration of services, consulting related to potential changes, assisting with and providing guidance internally for troubleshooting, ensuring a successful handoff to Implementation, and training resellers.  The Solutions Design Engineer will work very closely with Account Management in providing a superior customer experience for our customers.

Requirements

• 3+ years in technical engineering/support role in the telecommunications industry (Ideally with ISP, CLEC, ILEC, VAR, or MSO), including minimum of 3 years in position working directly with customers
• B.S. Degree in related field (computer science or engineering preferred) or relevant experience, preferred
• 3+ years installing routers and switches
• 1-3 years of previous experience as a Solutions Design Engineer and/or Account Management
• Adherence to Momentum policies on ethics and integrity
• Excellent verbal and written communicator with ability to explain technical concepts in simple and understandable terms to a layperson
• Results driven with focus on goal achievement
• Ability to create technical designs and diagrams of customer solution
• Proficient in MS Excel, MS Word
• Must be a team player, able to handle ambiguity, anticipate and react to changes quickly in a fast paced environment.
• Must demonstrate ability to utilize Salesforce within 3-6 months of hire.
• Must be able to demonstrate proficiency in utilizing Momentum Telecom products and services within 6 months of hire.
• Must be able to work independently with little supervision
• Working from home may be an option on a hybrid basis, must have stable/consistent internet connection at home – subscription to a reliable, high-speed, hard-wired, bi-directional internet connection
• 25% out of the office meeting with customers; must have a car and valid driving license. Must be willing to travel on a routine basis via various modes of transportation (car, airplane, etc.). Employee must be available to work nights and weekends as required.

Nice To Haves

• CCDA/CCNA, preferred
• Preferred experience with following:
• Network Design
• Hosted VoIP
• Router and switch configuration
• MAN technologies & designs including- T-1’s, DS-x, OC-x, WDM, and Ethernet
• Internet Technologies, Functionality & Services
• Business Continuity/Disaster Recovery concepts
• Networking Protocols (with an emphasis on Layers 1,2, & 3)
• CPE (voice & data)
• Voice Network Technologies (including VoIP)
• Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN)

Responsibilities

• Analyze customer requirements and understand how Momentum services can be applied to meet these needs and solve their problems
• Design solutions for the customer that meet their business applications as well as assure protected circuit design, disaster recovery applications, appropriate bandwidth for future growth, etc.
• Translate complex technical design requirements into information that customers can understand and respond to
• Stay abreast of competitive landscape and emerging technologies to best position Momentum in the marketplace
• Respond to requests for bids and proposals by providing fully documented technical solution (with diagrams) that clearly outline all technical components of solution.
• Collaborate with implementation teams to complete all required elements of engineering study for all new sales opportunities
• Work with outside equipment vendors to ensure most cost effective methods are used in design of all new projects.
• Assure Momentum and customer installation readiness
• Provide support to resolve complex technical issues with voice and data deployments
• Train resellers and end users on the operation of advanced systems and tools
• Assist with redesign of existing networks and voice systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees