Solutions Design Engineer 1

Comcast • Greendale, WI

7d

About The Position

The Engineer 1, Telephony Network Engineering – Design (SDE) role is responsible for supporting the day‑to‑day design, planning, and management of telephony transport and network functions across all divisions and markets. This position provides intermediate level call designs/call routing flow, documentation, and engineering support for various telephony initiatives. The SDE works closely with internal teams, technical specialists, and vendors to ensure design accuracy, maintain service continuity, and confirm all required process steps are completed so orders flow correctly and are ready for billing. The SDE contributes to creating an atmosphere of one Comcast and supports order management and design readiness, ensures SLA compliance, and assists with project status reporting. Work is completed under general supervision and may require cross‑functional collaboration, effective communication, and strong organizational skills. Success in this role requires technical aptitude, attention to detail, urgency, collaboration, and forward-thinking.

Requirements

• Business
• Customer Service
• Solutions Design
• Bachelor's Degree
• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
• 0-2 Years

Nice To Haves

• Orion Platform Proficiency: Demonstrates working knowledge of the Orion order‑management platform, including navigating order details, validating workflow steps, reviewing errors, and ensuring orders progress accurately through upstream systems.
• Business VoiceEdge (BVE) Knowledge: Understands core BVE product architecture, call‑routing behavior, feature hierarchy, endpoint considerations, and design standards related to Business VoiceEdge deployments.

Responsibilities

• Perform intermediate‑level telephony design engineering duties, including developing transport and call‑flow designs for telephony initiatives.
• Document circuit, facility, and transport designs with accuracy, ensuring all orders meet established standards.
• Partner with internal and external teams to support call‑flow requirements and provide design clarity as needed.
• Collaborate with technical leads to prevent customer service interruptions and assist in analyzing and resolving issues.
• Work with management and team members to create, update, and maintain Processes and Policies for the Solution Design Engineering function.
• Ensure all process updates and changes are understood, implemented, and communicated.
• Coordinate with vendors and internal leadership to identify the most effective, technically appropriate connectivity solutions.
• Review customer orders for Day of Install (DOI) requirements and execute all DOI‑related steps with accuracy.
• Complete assigned design workflow tasks in compliance with established procedures and quality standards.
• Provide customers with appropriate detail and documentation to prevent escalations and ensure clear expectations.
• Ensure all documented process activities are completed so orders progress correctly through workflow and billing systems.
• Adhere to all prescribed KPIs, goals, SLAs, and performance metrics.
• Manage workload effectively within allotted timeframes while following Company operational policies.
• Support continuous process improvement efforts by identifying workflow gaps and recommending enhancements.
• Contribute to a culture of One Comcast through collaboration, shared accountability, and partnership across teams.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level