Solutions Delivery Manager

Brown & Brown Insurance

2d

About The Position

Owns the discovery, design, and implementation of process improvements across Client Services. Supports project execution and collaborates with cross-functional teams to ensure successful delivery.

Requirements

• 3–5 years in process improvement, operations, or project management roles in a Client Services environment.
• Ability to identify inefficiencies and design streamlined processes.
• Proven experience managing projects from discovery through implementation.
• Analytical thinking approach and ability to diagnose issues and recommend practical solutions.
• Demonstrated ability to translate process designs into actionable implementation plans.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Basic data analysis skills for measuring process efficiency.
• Skilled in planning, scheduling, resource allocation leveraging tools like MS Project, Asana or Trello.

Nice To Haves

• Exposure to training development or knowledge management is a plus.
• Familiarity with workflow automation tools or CRM systems (depending on the organization).

Responsibilities

• Identifies and implements process improvements and efficiencies
• Executes project deliverables and manages implementation.
• Monitors implementation progress and identifies risks, roadblocks and corrective actions.
• Designs programs aligned with best practices and project goals
• Troubleshoots issues and recommends solutions during implementation
• Mobilizes resources and cross-functional teams to execute innovations
• Facilitate training and handoffs to support teammates
• Partners with internal stakeholders to develop materials for process training
• Works with resources to development and implementation technology based solutions as warranted.
• Performs post-implementation reviews to measure success and outcomes, identifies continuous improvement opportunities

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed