Solutions Consultant
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About The Position
CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. Key Accountabilities: * Partner with Customer-Facing Teams to articulate the overall CentralReach value proposition, vision and strategy to customers. * Own technical engagement with customers during the evaluation phase. Communicate CentralReach value based on activities and work with customers on any identified issues or concerns to successful conclusion. * Technically support complex opportunities through advanced competitive knowledge, technical skill, and credibility. * Deliver deep-dive product and technical briefings/presentations to potential clients. * Maintain accurate notes and feedback in CRM regarding customer input both wins and losses. * Proactively engage and communicate with customers and CentralReach business/technical teams regarding product feedback and competitive landscape. * Engage with CentralReach Product Council, provide guidance and feedback directly from customer interactions and help shape product roadmap. * Assist Product Team with Product and Demo certifications, as well as helping with new release training and certifications.
