Solutions Consultant

Presidio-posted 2 months ago
Remote • Hauppauge, NY
1,001-5,000 employees
Professional, Scientific, and Technical Services
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The Solution Consultant provides technical pre-sales partnership with Contender AE's throughout their respective regions and provides prospective customers with product and solution advice during the pre-sales cycle. The Solution Consultant will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the value, business outcomes, and technical requirements of our ServiceNow offerings.

  • Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
  • Interview customers both face to face and remotely to uncover their technology and business needs.
  • Demonstrate keen attention to detail and the ability to listen and ask probing questions to fully understand the customers' problems in order to craft a solution leveraging Contender products.
  • Assist the sales personnel in the qualification of customer needs.
  • Lead non-technical discussions with customers to help define business objectives that technology products can address and what the value of those objectives are.
  • Lead process, organization change management, utilization and adoption discovery sessions with customers.
  • Sell the value of our solution, not the features and functionality of the products.
  • Conduct demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via MS Teams.
  • Maintain a deep understanding of the ServiceNow platform to provide customers guidance and best practices in designing their solution.
  • Respond to Request for Information, Proposal, and SOW documents.
  • Stay current on product developments and releases.
  • Reduce complexity to create simple OOO solutions when available.
  • Stay current on competitive analyses and understand differentiators between the company and its competitors.
  • Conduct transition briefings in conjunction with Sales Personnel, PMO and Delivery to communicate commitments and expectations in preparation for deployment.
  • Bachelor's Degree or equivalent work experience and/or military experience.
  • 7-10 years of product solutioning experience.
  • 2-4 years of pre-sales solutioning experience is a plus.
  • Hands-on knowledge of ServiceNow and primary modules.
  • Ability to deliver roadmaps for customer planning purposes.
  • Experience working with and selling to large enterprises (5000+ employees).
  • Proven technical aptitude in learning new technology and solutions quickly.
  • Relevant pre-sales experience with major hardware/software or services vendors.
  • Mastery of the sales process and trusted advisor for account representatives.
  • Proven experience in one or more of the following areas: ITIL, Service Management, Asset Management, IT Management, Process Management.
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