Solutions Consultant

Zurich Insurance • Schaumburg, IL

77d • Remote

About The Position

This is an intermediate-level consultant leading projects that support global and/or regional strategic and operations priorities. Leads one or more projects of small to moderate size and complexity; may participate in projects of larger size and complexity with limited guidance from senior consultants and/or direct manager. Project responsibilities include documenting business requirements, process analysis, identifying and designing business solutions, creating user test cases and acceptance testing, and issue resolution. Project implementation responsibilities may include developing procedures, training materials, eLearning, and communications. Partners across the business to determine and execute the optimal implementation and change management approach.

Requirements

• Bachelors Degree and 4 or more years of experience in the Insurance or Operations area
• High School Diploma or Equivalent and 6 or more years of experience in the Insurance or Operations area
• Zurich Certified Insurance Apprentice including Associate Degree and 4 or more years of experience in the Insurance or Operations area
• Project management experience

Nice To Haves

• Ability to communicate with all levels of the organization from entry level to senior leaders
• Ability to develop collaborative relationships
• Change management, process management, and negotiation skills
• Strong verbal and written communication skills
• Data analysis, analytical, and problem-solving skills
• Experience with the training life cycle from needs assessment through evaluation
• Experience with Camtasia, WebEx and similar course development tools

Responsibilities

• Documenting business requirements
• Process analysis
• Identifying and designing business solutions
• Creating user test cases and acceptance testing
• Issue resolution
• Developing procedures
• Training materials
• eLearning, and communications
• Partners across the business to determine and execute the optimal implementation and change management approach

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees