Solutions Consultant

Listengage • Framingham, MA

6d

About The Position

The Solutions Consultant is an integral liaison between our Sales and Services Delivery teams. The role requires an expert-level knowledge of the Salesforce Clouds (Data Cloud, Marketing Cloud, Sales/Service Cloud) as well as an understanding of the marketing technology landscape that Salesforce is part of: data warehouses, data lakehouses, ecommerce platforms, analytics platforms, BI tools, etc.
The Solutions Consultant must be technical, innovative, and business savvy. This senior role is responsible for supporting the sales process with expert guidance on the best technical solution for clients, based on stated requirements, technology roadmap, budget considerations, and the existing technology stack.
Working with the Sales team, the Solutions Consultant will document their recommendations, present them to clients, and assist with winning client business. Downstream, the Solutions Consultant will work with the Services Delivery team to ensure that the solution vision is understood and executed.

Requirements

• Experience with corporate data architecture, data flow, and technology stacks
• Data or platform migration experience
• Experience with marketing automation and digital campaigns
• Three+ years of experience with Salesforce cloud applications in a senior role
• Excellent presentation, analytical, consultative, and communication skills
• Positive, customer-centric attitude
• Familiarity with marketing technologies such as: ESPs, CRMs, CDPs, AI tools, data lakehouses and warehouses, BI platforms, analytics platforms, inbox placement tools, ecommerce platforms, social listening/publishing tools, etc.
• Familiarity with data integration methods and tools such as: API, SFTP and Mulesoft, Boomi, Informatica, Skyvia, Dataloader.io
• Undergraduate degree
• Ability to work in the United States

Nice To Haves

• Salesforce certifications/accreditation(s), which may include:
• Data Cloud Certification
• AI Certification
• Marketing Cloud Email Specialist/Administrator/Consultant/Developer
• Marketing Cloud Account Engagement Specialist/Consultant
• Sales Cloud Administrator/Consultant
• Service Cloud Administrator/Consultant
• Integration/Data/B2C Solution/B2B Solution/Technical Architect
• Loyalty Management Accredited Professional
• Experience Cloud Consultant
• Personalization (Interaction Studio) Accreditation
• Intelligence (Datorama) Accreditation
• Prior agency experience
• Email deliverability experience

Responsibilities

• Collaborate with internal teams (Sales, Delivery, Operations, Marketing), serving as a technical Subject Matter Expert
• Support the Strategic Consultants with client presentations such as Quarterly Business Reviews
• Gather and document client requirements
• Present to clients, painting a vision for the solution, its dependencies, milestones, and phases
• Create detailed scoping documents
• Write SOW language, internal documentation, and RFP responses
• Stay up-to-date on the latest in digital marketing technology, data management, and Salesforce features and capabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees