Solutions Consultant- New York

mParticle • New York, NY

331d • $120,000 - $150,000 • Remote

About The Position

As a Professional Services - Solutions Consultant at mParticle, you will work directly with our clients, often in collaboration with the Customer Success team, in owning technical projects, technical account health and relationships with our clients. You will play a critical role in ensuring our clients are successful in adopting, leveraging and growing with the mParticle platform, and maximizing value from our services and solutions. Your work will be meaningful and have a strong impact on mParticle and our clients' success. You will have a high degree of freedom in your work, with support from the entire mParticle team. You will interact with some of the best minds in the data technology and marketing space and have the opportunity to partner with cutting-edge platforms across the machine learning, analytics, attribution, marketing automation, and social media domains.

Requirements

• 4-year undergraduate degree, or equivalent professional experience
• 3-5 years of client-facing experience as a Technical Account Manager or in technical solutions implementation or technology consulting roles
• Familiarity with RESTful APIs
• Experience collaborating with business and technology stakeholders
• Excellent written and verbal communication skills

Nice To Haves

• Mobile marketing and technology experience is a plus particularly deploying and supporting mobile SDKs and performing and supporting customer data integrations
• General knowledge of various digital marketing tools: analytics, attribution, ad serving, DMPs, push, and social media
• General knowledge of data-driven marketing practices: audiences, analytics, retargeting, exclusions etc
• Nice to have experience in machine learning, cloud architecture/services, serverless functions, streaming data, SQL/Analytics
• Spanish speaking is a plus

Responsibilities

• Serve as the customers' trusted technical advisors by providing technical expertise on the mParticle platform and sharing technical best practices to help customers achieve their business goals
• Serve as the customers' Professional Services main point of contact
• Own customers' evolving technical roadmap for the mParticle platform to ensure account's technical health and success
• Evangelize, educate, and support customers on data-driven use cases and their execution
• Collaborate across mParticle product, engineering, sales, and client services functions in orchestrating solutions to customers' use cases
• Contribute to Quarterly Business Reviews with key clients
• Author content for the mParticle Customer Knowledge Base and Blog including feature guides and best practices
• Travel approximately 25%.

Benefits

• Comprehensive health care coverage, encompassing medical, dental, and vision, fully covered by the company for employees enrolled in our baseline plan
• Cost-effective sharing options for dependents
• Mental health resources through Modern Health
• Pet insurance
• Flexible time off
• 11 paid company holidays
• Quarterly mental health reboot days in a 100% remote environment
• Ownership culture with stock options
• 100% fully paid parental leave for all employees (12 weeks for the birth parent & 6 weeks for the non-birth parent)
• Remote work allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees