Solutions Consultant II

Henry Schein

1d • Remote

About The Position

What is the Henry Schein ONE Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together. Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we! If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you! This position is Remote within the United States Job Summary This position is responsible for providing technical and functional solution discovery and demonstrations to prospective and existing customers to support new sales, retention, and expansion opportunities. Create and deliver Henry Schein One (HS1) presentations and product demonstrations that reflect the value of the solution and outcomes provided to the customer. Primary focus and expertise is on customers in the 1 to 8 Private Practice segments. Design, validate, and present HS1 software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. Present and articulate HS1 product's strengths, relative to competitors. Partner with marketing to create content including videos, webinars and presentations as needed.

Requirements

• Typically 7 or more years of increasing responsibility in terms of any applicable professional experience
• Minimum of 7 years of prior Pre-Sales Technical/Systems Engineering, relevant Dental Industry Experience or Solution Architect experience with software in a SaaS/HaaS Cloud environment, selling to C/VP level buyers
• Typically a Bachelor's Degree or global equivalent in related discipline
• Dental Software Experience (Dentrix Ascend/Enterprise, Dental Technology and Related IT Hardware or software)
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions
• Strong customer facing and relationship building skills
• Demonstrated excellent verbal and written communication skills; needs analysis, positioning, business justification, and closing techniques
• Demonstrates a high level of proficiency and a deep understanding of the problems facing the dental practice
• High degree of understanding with competitive products
• Good understanding of the dental industry
• Proficient with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Good communication, presentation, and public speaking skills

Nice To Haves

• Previous experience in a similar role as Solutions Consultant within the Dental Tech industry

Responsibilities

• Spend up to 80% of time performing technical presentations for customers, partners, and prospects.
• Work with senior staff to keep up to date on business-critical dental solutions, HS1 products, roadmaps, and services.
• Provide consultative technical and sales support for Dental Practice Management Solution, Dentrix Ascend—including RCM and Clinical Solutions such as Detect AI, Voice, and Imaging technologies.
• Participate in sales planning and business development activities.
• Begin to develop, architect, and demonstrate solutions for customers.
• Translate product features into customer insights and value drivers.
• Partner with the Account Management, Customer Success, and Service teams on At-Risk / High Value accounts to understand the requirements and needs of the customer.
• Participate in overall strategy to build a solution Roadmap and mitigate risk while creating opportunities for expansion.
• Interact with Product Management to refine Henry Schein One Products and technical Features to improve the user experience overall product adoption.
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new HS1 products.
• May attend PRT Meetings and participate in go to market activities.
• Effectively communicate the necessity of required features to Product Management from the customer perspective.
• Use industry knowledge and competitive intelligence to create compelling cases for features that not only ensure parody but elevate the HS1 suite of products to best in class.
• Assist Manager, Solutions Consultants in tracking of planned Product Roadmap items to support the on-time delivery of new features and participate in communicating status, planned functionality and release dates of Roadmap features.
• Participate in industry functions, seminars, and round tables to stay current with the latest in the Dental and DSO / Integrated Care Industries.
• Assist or Own completion, responses and repository of Request for Proposal and Request for Information documents.
• Collaborate with the Services and Customer Success teams to advise in the successful implementation of HS1 purchased solutions.
• May attend trade shows and create / deliver presentations at industry events.

Benefits

• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential
• Competitive compensation
• Excellent benefits package!
• Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Sick Leave (if applicable)
• Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level