Solutions Architecture Specialist

IBM-posted 3 months ago
Full-time • Mid Level
Hybrid • New York, NY
5,001-10,000 employees
Professional, Scientific, and Technical Services
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A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

  • Assist as a domain expert and escalation path to progress strategic opportunities across the entire customer journey
  • Establish and maintain an understanding of the overall HashiCorp technology portfolio
  • Recognized as a specialized domain expert aligned to, and in support of, HashiCorp Vault or Boundary and the competitive landscape
  • Assist in sophisticated technical due diligence activities supporting our moments that matter such as Discover, Technical Validation, Onboarding, Consumption, and Optimization
  • Deliver advanced product presentations, demonstrations, evaluations, workshops, and proof-of-values to key customer partners
  • Work closely with the aligned Account SE and our customers to help craft their vision/strategy for improving all aspects of application delivery, advise on how to use and adopt HashiCorp products to achieve their objectives, and drive measurable value-based outcomes
  • Partner with Account Teams to identify and manage Customer risks and opportunities as they relate to product adoption, renewal, and expansion
  • Collaborate with HashiCorp Product Management to translate Customer business needs into technical solutions and new product requirements
  • Collaborate with HashiCorp Product Management and Product Education to build and manage prescriptive patterns for core and strategic product use cases
  • Act as educators and advisors to HashiCorp Sales teams, our partners, and our customers
  • Help foster an environment for ongoing customer success
  • Bachelor's Degree
  • 3+ years experience with solution architecture, sales engineering, or equivalent experience
  • Ability to work well in a highly dynamic environment that focuses on providing outstanding customer service
  • Comfort working remotely and performing well, given a high level of independence and autonomy
  • Outstanding communication - Developing and delivering technical content for audiences of varying technical abilities
  • Experience responding to customer objections
  • Experience crafting technical content such as Architectural Blueprints and Recommended Patterns
  • Comfort leading discussions with customers to educate and advise on usage and adoption of HashiCorp products to achieve measurable value
  • Experience supporting peers through code review, pairing, and acting as a resource for all team members, sharing technical knowledge and process guidance
  • Deep technical expertise in cloud and on-premise infrastructure management, application deployment, and practical security methodology
  • Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
  • Experience in major transformation efforts involving significant process, organizational, and technology change
  • Demonstrate a good, solid understanding of at least one Cloud provider in your given region (AWS/Azure/GCP Certification Preferred)
  • Master's Degree
  • Deep knowledge of HashiCorp 'Secure Products' domain area and how it works together to conceptualize solutions in the given domain area (HashiCorp product Certification Desired)
  • Demonstrate a solid understanding of at least one Cloud provider in your given region (AWS/Azure/GCP Certification Preferred)
  • Expertise in the field of container orchestration and development (CKA Certification Preferred)
  • Domestic and occasionally international travel required
  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
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