Solutions Architect - Payward Services

Kraken

3d • Remote

About The Position

Building the Future of Crypto
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Proof of work
The team
Payward Services is Kraken's B2B infrastructure division. We sell crypto trading, fiat rails, yield, tokenized equities, and compliance to fintechs, neobanks, and institutions — so they can offer crypto without building it themselves. Bunq and Klarna are already live on our stack. We're scaling the team to match.
This is a 0-to-1 role. You'll be the first dedicated Solutions Architect and the founding hire for our Solutions Engineering function. You'll own the full technical customer lifecycle — from pre-sales discovery and solution design through integration delivery and go-live — and you'll shape how we build this practice as the team grows.
You'll partner directly with our Engineering Director, GM, Product Manager, and Implementation Manager. This is not an execution-only seat. We expect you to define the process, set the bar, and eventually hire and lead a team.
The opportunity
Run technical discovery with prospective customers — map their architecture, constraints, and compliance needs to our product suite (Embed, Ramp, Earn, xStocks, CF Benchmarks)
Design tailored solutions, scope PoCs, and win the technical sale alongside our sales team
Own the implementation relationship from kick-off through go-live — API integration support, architecture reviews, and escalation management
Build the Solutions Engineering playbook from scratch — pre-sales process, handoff templates, onboarding runbooks
Identify product gaps blocking deals and feed them into the roadmap with business context
Spot expansion opportunities post-launch and drive customers from one product to many

Requirements

• 7+ years in a technical customer-facing role (solutions engineering, solutions architecture, implementation engineering, or TAM) at a B2B API or infrastructure company
• Track record of owning both pre-sales and post-sales — not just one side
• Fluency with REST/WebSocket APIs, auth patterns (OAuth, JWT), webhook architecture, and integration debugging
• Experience selling and delivering complex integrations to technical buyers at fintechs, banks, or neobanks
• Background building process from scratch — you've been an early or founding hire before
• Clear, structured communicator who can run a discovery call, a design review, and a go-live debrief back to back

Nice To Haves

• Crypto domain knowledge — trading, custody, KYC, staking, fiat ramp mechanics
• Experience with embedded finance or crypto-as-a-service products
• Hands-on with AI development tools (Claude Code, Cursor) for rapid prototyping
• You've built a playbook and then hired the team to run it

Responsibilities

• Run technical discovery with prospective customers — map their architecture, constraints, and compliance needs to our product suite (Embed, Ramp, Earn, xStocks, CF Benchmarks)
• Design tailored solutions, scope PoCs, and win the technical sale alongside our sales team
• Own the implementation relationship from kick-off through go-live — API integration support, architecture reviews, and escalation management
• Build the Solutions Engineering playbook from scratch — pre-sales process, handoff templates, onboarding runbooks
• Identify product gaps blocking deals and feed them into the roadmap with business context
• Spot expansion opportunities post-launch and drive customers from one product to many

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed