Solutions Architect

MCNAUGHTON-MCKAY ELECTRIC CO-posted about 23 hours ago
Full-time • Mid Level
Madison Heights, MI
1,001-5,000 employees
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Identifies opportunities at potential customers to apply McNaughton-McKay Services and Solutions with a focus on customer business outcomes. Coordinates with the appropriate McNaughton-McKay resources to qualify the opportunity. Engages with partners to develop and present a proposal to address the customers’ requirements. Coordinates with project team to assure scope is well defined and customers’ needs are met with mutual agreeable milestones. Maintains a long-term relationship with the customer to drive additional opportunities. Leverage successes within McNaughton-McKay to develop trust and showcase capabilities with account management team.

  • Applies knowledge of customers’ business and McNaughton-McKay’s offerings to achieve best-in-class customer service and exceptional customer business outcomes.
  • Assists in developing and executing the SaS strategic business plan to achieve target KPIs.
  • Generates opportunity and revenue through a customer-oriented approach, with the ability to not only start business relationships, but to have the drive, attitude and ability to maintain and grow them.
  • Works collaboratively with customers as well as Services and Solutions (SaS) partners to develop relevant solutions that address the customer KPI's.
  • Delivers proposals, expanding the traditional quoting activities into more customer spend through business conversations with the customer.
  • An effective communicator, able to assist customers in presenting technical solutions as well as listening to and interpreting customer requirements and define those requirements to our project team.
  • Acts as the project coordinator in many cases, providing opportunity to strengthen customer relationships and show cohesiveness through the project; builds strong delivery teams and manages the quality and timeliness of work produced; takes the lead in teamwork and takes full responsibility for the success and cohesion of the team.
  • Systematic thinker that understands the varying complexities of our customers’ businesses, and can lead the conversation with the customer surrounding risk in their business.
  • Collaborates with other internal business units, and partners to create and implement the necessary technology solutions.
  • Seeks and develops customer and vendor partnerships to support the needs of the SaS team’s growth objectives.
  • Employs excellent business judgement, applies appropriate resources to obtain results, and demonstrates a high aptitude in soft skills to win people over from their strongly held views.
  • Identifies ways to improve processes and provide better customer service; be open minded and passionate about learning new technologies; and continues to focus on personal development and learning.
  • Negotiates mutually favorable outcomes in complex negotiations with multiple parties.
  • Strategic thinker with the ability to create long term plans and identify the impact of major decisions.
  • Coordinates with the project team to deliver solutions to our customers, on time and as promised.
  • Must be able to utilize the CRM package to update account activities.
  • Supports the quality initiatives set forth by the Region.
  • Follows all safety policies and procedures and completes the provided training.
  • Bachelor’s degree required in Engineering or other technical field or Business with technical experience in the factory automation field. Industry experience (8+ years) will be considered in lieu of Bachelor’s degree.
  • 5+ years sales experience preferred.
  • Ability to communicate and work with a variety of people not under direct control in a fast-paced team environment.
  • Polished and professional technical/business communication skills and ability to interact with customers and vendors in a professional and business appropriate manner.
  • Stays current and is able to be conversant with the latest relevant technologies and competitive offerings.
  • Thorough knowledge of the assigned services and solutions offering, as well as, broad McNaughton-McKay product offering.
  • Possesses strong market and customer knowledge.
  • Proven analytical, organizational, and communication skills including presenting in front of large groups and unfamiliar audiences.
  • Ability to create and maintain positive customer relationships.
  • 50% business travel; Some overnight travel required.
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