Solutions Architect (USA)

Cast AI • Boston, MA

10d • Remote

About The Position

Join our Customer Success team as a Solution Architect and help design, demonstrate, and operate world-class Kubernetes and cloud-native solutions for customers across the Americas, working with a driven team of Technical Account Managers and Client Partners.

Requirements

• Deep expertise in Kubernetes administration and hands-on operations
• Strong proficiency in at least one major public cloud platform (AWS, GCP, or Azure)
• Scripting skills (Python, Bash, PowerShell, etc.) for automation and demos
• Familiarity with Infrastructure as Code (Terraform, Crossplane, Pulumi), CI/CD pipelines (ArgoCD), and reporting/monitoring solutions (Grafana, Prometheus, DataDog)
• Experience in cluster auditing, workload tuning, and optimisation planning
• Ability to deliver technical enablement and integrate external tools (IaC, CI/CD, reporting)
• Outstanding analytical, troubleshooting, and problem-solving abilities
• Excellent verbal and written communication skills—you can explain technical concepts clearly
• Ability to work independently or collaboratively in customer-facing, engineering-driven environments
• Prior experience working directly with customers on engineering projects
• Kubernetes Developer or Administrator certifications (CKA/CKAD)

Nice To Haves

• Experience with Helm charts, Kubernetes custom deployments, or operators
• Familiarity with observability tools (Prometheus, Grafana, Elastic Search, Loki, DataDog)
• Programming experience (Golang, Java, C++)
• Working knowledge of REST APIs

Responsibilities

• Collaborate closely with customers to understand their technical requirements and deliver tailored engineering solutions
• Help customers design, deploy, and maintain Kubernetes environments for diverse use cases
• Lead the optimisation journey: audit clusters, develop optimisation plans, and implement workload-specific tuning
• Deliver custom solutions, including customer-specific code and niche fixes (e.g., startup scripts, uncommon pod mutations, unique workload configurations)
• Provide technical enablement by integrating external tools and frameworks
• Apply Kubernetes best practices, fixing client configurations, improving workload setups, defining topology constraints, affinities, and optimizing for cross-AZ cost efficiency
• Develop scripts and tooling to showcase platform capabilities and solve real-world problems
• Partner with customer teams to troubleshoot and resolve onboarding or operational challenges
• Work with the development team to translate customer feedback into product improvements

Benefits

• Join a fast-growing company at the forefront of cloud-native automation and Kubernetes technology.
• Enjoy a flexible, remote-first global environment.
• 401(k) retirement plan 100% company match on employee contributions up to 6% of pay (available after 3 months of employment).
• Access UnitedHealthcare plans including medical, dental, and vision coverage.
• Equity options.
• Learning budget for your professional and personal growth.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees