Solutions Architect - North America

Plotline • San Francisco, CA

16h

About The Position

Join Plotline as an early Solutions Architect in North America and play a pivotal role in driving customer integrations as we expand internationally. As a critical member of our go-to-market and customer success team, you’ll partner with enterprise clients to architect robust solutions using our platform, ensuring successful adoption and long-term value.
About Our Company
Expanding into North America as part of our global growth strategy
Serving leading apps such as Step, mFour, and more
Proven record as an enterprise-grade app personalization platform
Opportunity to help shape our customer integration strategy with leadership and product teams
About This Role
As our first North American Solutions Architect, you’ll work directly with enterprise customers, guiding them through solution design, technical integration, and rollout on Plotline. You will serve as a trusted technical advisor – translating business requirements into practical, scalable solutions and ensuring seamless onboarding for high-value clients. You’ll collaborate closely with product, engineering, sales, and customer success teams to bridge the gap between customer needs and our technical capabilities.
Key Challenges You’ll Solve
Enterprise Integration: Architect and deliver customized integrations for enterprise and mid-market clients
Technical Enablement: Advise client technical teams on optimal use of Plotline’s capabilities and APIs
Customer Onboarding: Lead the technical portion of onboarding, ensuring clients are set up for success
Solution Scalability: Ensure designs meet reliability, security, and scalability requirements for complex environments
Feedback Loop: Relay client technical needs and feedback to internal product and engineering teams
Outcomes Expected
Q1 Objectives: Successfully architect and deliver onboarding for the first 3–5 North American enterprise clients
Q2 Objectives: Establish repeatable integration playbooks and reduce customer onboarding times
Year 1 Objectives: Serve as lead architect on $2M+ of new customer deployments; help define best practices for NA enterprise integrations

Requirements

• 2+ years experience in Solutions Architecture, Sales Engineering, or Technical Consulting roles (preferably in SaaS/AI/enterprise software)
• Strong background in software integration, APIs, and/or app platforms
• Hands-on experience working with enterprise clients and technical teams
• Deep understanding of cloud architectures, REST APIs, and integration patterns
• Ability to quickly learn and adapt to new technologies
• Excellent verbal and written communication skills
• Proven ability to translate complex technical concepts for varying audiences
• Detail-oriented, highly organized, and adept at managing multiple customer projects
• Collaborative mindset; thrives in cross-functional environments
• Eager to share knowledge and build scalable processes
• Strong problem-solving abilities and consultative approach to customer needs
• Comfortable operating in ambiguous, fast-growing environments

Responsibilities

• Technical Solutioning & Integration
• Collaborate with enterprise customers to gather technical requirements
• Design, document, and present integration architectures tailored to client needs
• Advise on best practices for leveraging Plotline’s APIs, SDKs, and platform features
• Troubleshoot integration challenges and coordinate solutions across cross-functional teams
• Customer Enablement & Support
• Lead technical onboarding sessions and workshops with client engineering teams
• Serve as technical point of contact throughout pre- and post-sales engagement
• Build strong relationships with client technical stakeholders, acting as a trusted advisor
• Internal Collaboration
• Work closely with product and engineering to provide customer feedback and influence the roadmap
• Develop internal documentation and integration resources to support scaling customer adoption in North America

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed