Solutions Architect, Europe

Cape • Washington, DC

3d

About The Position

Solutions Architects at Cape lead engagements with our federal customers. They deeply understand the privacy and security challenges that Cape is solving and are passionate about bringing our technology to federal customers. Solutions Architects collaborate closely with business development, engineering, product, sales, and marketing to ensure we’re building the right thing and delivering it the right way to customers doing mission critical work. Solutions Architects must be high ownership, creative, solutions-oriented individuals who aren’t afraid to dive deep into complex problems.

Own the engagement with a new/early customer. You’ll be boots on the ground working with our customers to understand their challenges and deploy our technology.
These engagements will mostly take place across the EU as Cape continues to work with US federal customers across the EUCOM AOR
Cultivate relationships at all levels of seniority. Understand the ground-level problems we’re solving. Burn through frozen-middle bureaucracies to clear a path to success. Create and deliver executive presentations to ensure buy-in from above.
Work fluidly with product and engineering to ensure product direction aligns with our customers’ on-the-ground reality. You must be able to influence cross-team members to direct the appropriate resources to customer objectives.
In this role, you will need to demonstrate a high degree of independence and teamwork. This means you'll be empowered to make decisions and lead initiatives, but you will also know when to leverage the expertise of our engineering and product teams to ensure successful execution. We want someone who understands the difference between a good idea and a great one worth pursuing. The right person will have the judgment to know when to bet big on a concept and when to walk away, conserving resources and effort for what truly matters. You are the voice of the company at the customer, and the voice of the customer at the company

Requirements

• A love for building things that matter
• Gritty technical skills. We don’t need you shipping code to prod. But you enjoy automating horrible tasks as necessary to make sure we deliver for our customers
• Exceptional written and verbal communication skills
• Adaptive and introspective; willing to learn, guide, lead and follow
• Active U.S. TS/SCI clearance
• Willingness to travel up to 75%, mostly to the EU
• Based in Washington, DC (preferred), or New York, NY. Relocation assistance available.

Nice To Haves

• Five years of experience working in customer-facing roles (account strategist, customer success, or related discipline), or equivalent government experience
• Specific examples of times you’ve slain bureaucratic dragons
• Domain experience with privacy, security, telco, or related fields
• Experience in enterprise customer success, especially at early stage companies
• Program and/or Project management experience in a post sales or implementation environment
• Bachelor's degree in computer science or related field [or] hands to keyboard technical skills acquired on the job or through a coding training program

Responsibilities

• Own the engagement with a new/early customer. You’ll be boots on the ground working with our customers to understand their challenges and deploy our technology.
• These engagements will mostly take place across the EU as Cape continues to work with US federal customers across the EUCOM AOR
• Cultivate relationships at all levels of seniority. Understand the ground-level problems we’re solving. Burn through frozen-middle bureaucracies to clear a path to success. Create and deliver executive presentations to ensure buy-in from above.
• Work fluidly with product and engineering to ensure product direction aligns with our customers’ on-the-ground reality. You must be able to influence cross-team members to direct the appropriate resources to customer objectives.
• You are the voice of the company at the customer, and the voice of the customer at the company

Benefits

• top-tier health care
• 401(k) matching
• a generous vacation policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level