Solutions Architect

Trimble Inc-posted about 2 months ago
Full-time • Mid Level
Lake Oswego, OR
5,001-10,000 employees
Publishing Industries
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The Solution Architect is an integral part of Trimble Professional Services and is expected to apply deep industry and implementation experience to support the Trimble Construction One software platform with a focus on continuous process improvement and innovation. The Solution Architect is involved in strategic customer interaction for the discovery and design process and assists in the design of the overall vision that underlies the Trimble Construction One solution. Solution Architects act as liaisons between Professional Services and other departments within Trimble Viewpoint (e.g. Product, Development, Learning and Enablement, etc.)

  • Participant in discovery for strategic engagements by assessing customer needs, outlining system workflow, advising on standard functionality and customization opportunities where appropriate, and identifying best practices.
  • Formulate and communicate engagement strategy to customers and internal team members.
  • Support project implementation team throughout engagements where appropriate.
  • Assist in consulting related escalations in support of the overall engagement.
  • Maintain billable utilization goals by executing against project architecture activities or through standard consulting engagements.
  • Stay current on upcoming product releases.
  • Communicate product updates to professional services.
  • Serve as a key professional services team member during New Product Introductions (NPI).
  • Partners with product teams to provide feedback on implementation collected from both internal teams and customers.
  • Facilitate software knowledge transfer through ad-hoc and formal training methods.
  • Train where appropriate on newly released features.
  • Incorporate new features into existing implementation methodology.
  • Contribute to internal professional services initiatives.
  • Assist in maintaining our internal consulting environment (user creation, cleanup, etc.).
  • Collaborate with the PMO and CMO to develop and improve our delivery methodology.
  • Partner with other Trimble divisions to support the Connect and Scale strategy.
  • Work with the PS Sales team to identify additional revenue opportunities.
  • 5+ years implementing and supporting Vista software.
  • College degree in business, training, or technology plus project management or a minimum of seven years of software consulting experience or an equivalent combination of education and experience.
  • Excellent knowledge of project management methodology and practices
  • Accomplished client-management skills, relationship-building skills, requirements gathering experience, and negotiating skills. Must be able to successfully drive multiple projects in parallel.
  • Must be able to consistently perform assigned work within established deadlines.
  • Solid working knowledge of G Suite, Microsoft Office, and Salesforce required.
  • Experience consulting for the construction industry.
  • Subject matter expertise in one or both of the following areas:
  • Accounting principles and practices (e.g. payroll, accounts payable, accounts receivable, inventory, purchase orders, general ledger)
  • Construction project management principles and practices (e.g. project set-up via estimate, project buy-out, project documents, project change orders, job costing, job billing)
  • Ability to quickly develop and maintain a high level of knowledge of divisional software products and remain expert on current product knowledge both from an internal and customer perspective.
  • Willingness and ability to quickly master training and presentation skills.
  • Strong initiative, customer-service orientation and commitment to insuring timely, quality solutions to customer issues.
  • Effectively develops and uses a systematic approach to analyze and solve problems. Acts proactively to anticipate risks and seeks to mitigate them before they occur. Visualizes the big picture and effectively identifies key issues and designs harmonious and effective solutions.
  • Well-organized, self-directed team player. Remains open to others' ideas, and exhibits willingness to try new things.
  • Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.
  • Adapts to changes in the work environment, manages competing demands and is able to prioritize competing priorities, deal with change, ambiguity, delays or unexpected events.
  • Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.
  • Familiarity with Smartsheet and other PSA tools (e.g. Kantata) is a plus.
  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • Time off plans
  • Retirement plans
  • tax savings plans for health
  • dependent care and commuter expenses
  • Paid Parental Leave
  • Employee Stock Purchase Plan
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