Solutions Architect (Remote)

Acuity • Atlanta, GA

106d • $83,000 - $121,000 • Remote

About The Position

The Solutions Architect is responsible for providing pre-sales support and guidance to Q-SYS customers and the Business Development Managers who are responsible for establishing and managing end customer relationships. The Solution Architect is an expert at designing solutions within the Q-SYS ecosystem, resolving technical pre-sales inquiries, and providing training to top Q-SYS adopters. They will be tasked with developing in-depth knowledge of the technical preferences, use cases, and pipeline of key end customers and will aid internal and external stakeholders to ensure that successful AV experiences can be consistently delivered.

Requirements

• BA/BS in Communications, Computer Science, or a related field preferred.
• Minimum 5 years hands-on experience in commercial AV installation/integration project management, programming services, or AV manufacturer application engineering/technical training role.
• Experience and comfort with video teleconferencing, control, and audio-video distribution systems especially as it relates to Q-SYS portfolio of hardware and software solutions.
• Experience improving technology interactions for end-user customers based on analysis of customer needs and vetted use cases.
• Experience with DCHP, IPsec, VLAN, layer 3 routing, TCP, UDP, multicast management.
• Possess strong computer skills including Microsoft Office and CRM software (Salesforce experience a plus).
• Excellent written and verbal communication skills.
• Ability to maintain calm demeanor under pressure.
• Ability to understand, consult, and troubleshoot AV networking.
• Passion for user experience.

Nice To Haves

• Enterprise AV management experience a plus.
• Experience with performance audio tuning and gain staging desirable.
• Industry certifications including AVIXA, Q-SYS, PMI, Cisco, CompTIA, and AQAV appreciated.

Responsibilities

• Analyze the functional requirements and use cases of key clients and propose Q-SYS software solutions that meet their expectations and goals.
• Deliver technical presentations, demonstrations, and on-site proof of concept implementation and optimization.
• Provide technical training and delivery of existing Q-SYS curriculum as well as develop custom training materials catered to specific verticals and projects.
• Communicate across several Q-SYS internal functions including Dealer Channel Sales, Marketing, Product Management, Technical Services, Professional Services, and Quality Assurance divisions of any product problems or emerging customer needs.
• Represent Q-SYS at regional and national trade shows.

Benefits

• Health care
• Dental coverage
• Vision plans
• 401K benefits
• Commissions/incentive compensation depending on role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree