Us Signal-posted 4 months ago
Mid Level
Remote
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

At US Signal we pride ourselves on providing innovative solutions and exceptional customer experiences to help businesses and individuals succeed. Our dynamic and passionate team works in a collaborative and supportive environment to drive success for our clients and employees alike. We value long-term relationships and strive to create a challenging and rewarding workplace where employees can grow personally and professionally. We are seeking an experienced Solutions Architect - Networking/Collab. The ideal candidate will live in Iowa, Nebraska, or Minnesota as there will be occasional travel to our Data Centers in those states to meet with clients. The Solutions Architect serves as a key technical advisor and product advocate throughout the sales cycle, partnering closely with the field sales team to drive technology evaluations and ensure customer satisfaction. Responsibilities include articulating product and technology positioning to both technical and business audiences, identifying and resolving technical issues for assigned accounts, and building strong customer relationships. The position supports revenue goals by providing presales technical assistance, including detailed network and application design, engineering recommendations, and consulting on collaboration and infrastructure solutions. It also contributes to proposal development, presentations, and customer education, acting as a Subject Matter Expert (SME) and helping clients become more informed technology consumers.

  • Leads technical aspects of the sales process, including discovery meetings, presentations, proposals, and on-site demonstrations, while helping shape sales strategy based on customer needs.
  • Designs and engineers tailored solutions, collaborates with internal teams, and ensures proper documentation and handoff to service delivery.
  • Supports customers post-sale through network planning, training, and ongoing updates on services and pricing.
  • Maintains up-to-date knowledge of industry trends, technologies, and vendor offerings to provide informed recommendations.
  • Delivers technical sales training to account teams and represents the company at trade shows and industry events.
  • Cisco and voice experience required
  • 6+ Years hands-on IT experience with infrastructure and networking architecture
  • 2+ Years Experience interfacing with customers and providing technical solutions.
  • Strong hands-on experience with routing/switching, wireless, and collaboration technologies (voice, video, contact center), especially Cisco products like CUCM, Contact Center Express, and WebEx Calling.
  • Familiarity with hosted/cloud UC platforms such as Webex Calling, Microsoft Teams, and understanding of network-based systems including firewalls, routers, switches, and load balancers.
  • Proficient in TCP/IP, IPv6, dynamic routing protocols (OSPF, BGP, EIGRP), and RF design best practices for wireless networking.
  • Ability to travel, as needed.
  • CCNP or CCDP, preferred.
  • Remote/Hybrid work environment for greater work-life balance
  • Generous paid time off policy, including vacation, sick time, and 10 paid holidays
  • Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care
  • 401(k) retirement plan with a generous contribution
  • Group Term Life Insurance covered 100% by employer
  • Wellness program to promote overall employee well-being
  • Health club reimbursement
  • Paid volunteer time
  • Business casual dress code
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