Solutions Architect II

ISG Technology • Overland Park, KS

79d

About The Position

The Solutions Architect II, as a member of the Solutions Architect team, is responsible for the design and technical sales of technology solutions for ISG customers. Considered ISG Technical Generalist with a comprehensive understanding of ISG’s entire portfolio. The Solutions Architect II will participate in ISG’s sales, scoping and proposal creation processes, and work with the account managers, sales professionals, engineers, project managers, manufacturers, vendors, and distributors to fulfill role responsibilities, in addition to interfacing with clients and their vendors. The Solution Architects are fluent in the Managed Services portfolio and creating solutions and presenting solutions to our clients and perspective clients and educating those clients on the value of each offering. The Solutions Architect Team is the safeguard between the sales and project delivery teams and is one of the keys to project profitability. The Solutions Architect Team not only helps educate and train ISG’s sales staff in setting appropriate expectations regarding the benefits of technology solutions with their prospects and clients but is also instrumental in working with vendors and partners to design appropriate solutions to meet client needs and putting together scopes of work and proposals and assisting in the project plan creation process.

Requirements

• Technical Bachelor’s Degree, or equivalent
• Minimum of 5+ years’ experience in MSP Solution Architect or related roles
• Professional Level Certifications across one or more technologies such as storage, compute/servers, networking, wireless, unified communications, and security
• Strong experience in Microsoft products and online solutions, especially in Office 365, Microsoft 365, Skype for Business, SharePoint Online, Azure, Power BI, Enterprise Mobility Suite, and Dynamics 365
• Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage

Responsibilities

• Owner of Technical Pre-Sales and Related Process
• Solution Design – Managed Recurring Revenue (MRR), and Professional Services (PS) Revenue
• Client Presentations, Assessments, Solution Reviews
• New MRR
• Provide strategic oversight to the position by obtaining a clear understanding of ISG vision and role objectives
• Assist clients in developing a strategic roadmap to support their business and strategic technology initiatives
• Support sales during client discovery meetings and assessments
• Perform thorough project handoff to the Project Management Team and other resources
• Contribute to the achievement of individual and team Managed Services goals
• Work with sales team to support the sale of advanced technology and ISG Managed Services solutions
• Design and architect advanced technical solutions including proposals and scopes of work
• Stay informed of new solutions and available technologies
• Attend and participate in presales meetings as technical design facilitator
• Achieve assigned presales performance expectations and customer service levels
• Develop and maintain positive relationships with vendors

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees