Solutions Architect I

Extend

155d • $82,500 - $105,000

About The Position

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

Requirements

• 3+ years of experience in technical solution architecting or technical solution engineering role.
• 3+ years of customer-facing experience in a technology, consulting, or financial services company.
• Strong experience working with Mid-Market and Enterprise merchants.
• Strong experience in developing and demonstrating solution capabilities and value.
• Experience working with eCommerce and ERP platforms.
• Experience with Javascript, HTML, CSS, and RESTful Integrations.
• Excellent communication skills and ability to clearly explain technical concepts and solutions to partners.
• Ability to perform in a high-energy environment with dynamic job responsibilities and priorities.
• Ability to take ownership of work products from end-to-end.

Nice To Haves

• Familiarity with Cursor, AI agents, Mastra framework, etc.
• Familiarity with integration patterns (APIs, file based, event-driven, etc.).
• Experience with back-office OMS and ERP systems.
• Experience integrating common eCommerce platforms (e.g. Shopify, Salesforce CommerceCloud, BigCommerce, WooCommerce, Magento, etc.).

Responsibilities

• Support onboarding projects to accelerate the process and significantly reduce manual efforts for new merchants.
• Document merchant technical environments, encompassing detailed system architecture diagrams, comprehensive API inventories, and precise integration points.
• Develop a suite of integration templates, comprehensive configuration guides, and reusable assets to streamline merchant onboarding.
• Investigate and resolve complex post-onboarding technical issues for enterprise merchants.
• Conduct sandbox testing, site QA and validation of integration flows post dev phase.
• Design and propose optimized process flows, strategically leveraging AI for enhanced automation.

Benefits

• Competitive salary based on experience.
• Full medical, dental, and vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees